Assistant Front Office Manager

HotelJobs; Sandton; On-site; ZAR 360,000 - 600,000; Full time

Job summary

HotelJobs in Sandton is seeking a Front Office Manager Deputy to assist the Front Office Administration Manager in the daily operation of Reservations, Reception and Concierge. The role requires leadership, attention to detail and a hands-on approach to service.

You will schedule staff, monitor cash handling and reporting, and help drive occupancy and average room rate while upholding Legacy Hotels and Resorts standards.

Qualifications

• Matric/Grade 12 required; relevant hospitality qualification advantageous.
• Minimum 2 years' management experience in Front Office in 4- or 5-Star hotel.
• Fluent in English with strong leadership, training and communication skills.
• Proficient in INFOR and Microsoft Office; accurate financial understanding.

Responsibilities

• Assist Front Office Administration Manager in Reservations, Reception and Concierge.
• Schedule staff to ensure adequate coverage and oversee handovers.
• Oversee cash handling, billing and record keeping; report deviations.

Skills

Leadership

Communication

Customer service

Negotiation

Financial acumen

Team building

Shift work

English fluency

Education

Grade 12

3-year hospitality qualification

Tools

INFOR

Microsoft Office

Job description

SCOPE AND GENERAL PURPOSE :

To assist and deputise in the absence of the Front Office Administration Manager; the Management and Operations of the Front Office Department, and to ensure that the standards as laid down by the company policies and procedures are implemented and adhered to, in order to achieve the highest occupancy percentage at the best possible average room rate. To provide the best possible standard in service to all guests that is in line with Hotels and Resorts’ Policies and Procedures.

REQUIREMENTS:

• Minimum Grade 12 (Matric)
• Recognised 3-year tertiary qualification in the Hospitality industry will be advantageous
• At least 2 year’s experience as a Manager in Front Office department in a similar 4 or 5 Star Hotel
• Exceptionally fluent in English
• High Level of computer literacy with emphasis on INFOR & Microsoft Office
• Well developed leadership, training and communication skills
• Good business acumen with competent financial understanding
• Well developed negotiation skills
• Well developed Administration and analytical skills & attention to detail
• Ability to create a strong team climate
• Ability to work shifts and occasional overtime

KEY RESULT AREAS (FREQUENT TASKS):

• To assist the Front Office Administration Manager and to take operational responsibility for all aspects of Reservations, Reception and Concierge
• To assist the Front Office Administration Manager in scheduling team members to ensure the correct level of coverage
• Oversee and maintain departmental handover procedures
• Ensure strict control over all procedures involving cash, billing, room allocation and record keeping
• To assist the Front Office Administration Manager in reviewing departmental performance against the objectives set
• To assist the Front Office Administration Manager in the selection of team members, training and performance management.
• Assist with maximizing of occupancy levels
• To maintain a high standard of personal service with all customers, internal and external as well as public areas surpassing those as set out by Legacy Hotels and Resorts
• To manage and control daily revenues and to report any deviations, irregularities to revenue and VAT accruals to the Residence Manager and rectify accordingly
• To be fully aware of the trends in the industry and make suggestions for the improvement of the overall Department

INFREQUENT TASKS:

• Assist the Front Office Administration Manager with the supervision of the department.
• Represent the department in management meetings.
• Assist with the formulation of the departmental budget and financial reporting.