Front of House Manager

A24 Group Limited; Hermanus; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Staff meals

Estate discounts

Job summary

Moody Lagoon Restaurant at Benguela Cove Lagoon Wine Estate in Walker Bay, Hermanus, seeks a hands-on Front of House Manager to lead a busy service and oversee stock, till and margins.

You will manage a team, train staff, rostering, and be the link between service and purchasing, while developing guests' wine experiences and revenue through strong product knowledge. Salary is negotiable on experience; own transport preferred; weekend work and events are required.

Qualifications

• Minimum of three years running front of house in a busy setting.
• Comfort with numbers; ability to calculate gross profit and spot anomalies in figures.
• Hands-on point of sale administration using iKentoo, Lightspeed, GAAP or Micros.

Responsibilities

• Lead FOH and bar team including hiring, training, rostering and development.
• Ensure guest experience from lunch to large events; manage costs and margins.
• Oversee till, stock checks, and purchasing with the Head Chef; monitor beverage gross profit.
• Manage wine service on the floor and library bottles.

Skills

FOH leadership

Numbers & budgeting

POS administration

Wine knowledge

Staff rostering

Team development

Tools

iKentoo

Lightspeed

GAAP

Micros

Job description

Front of House Manager

Moody Lagoon Restaurant · Benguela Cove Lagoon Wine Estate · Walker Bay, Hermanus

We are looking for someone to run the front of house at Moody Lagoon.

The setting is not a bad place to spend your working life. Moody Lagoon sits on the edge of the Bot River lagoon on a working wine estate, with the Atlantic on one side and the vineyards on the other. We serve around numerous covers a day, we pour our own wine, and about a quarter of what we do is events.

Here is the honest part. This job is two jobs. Half of it is service: leading a team through a busy lunch, looking after guests who have driven an hour to get here, and knowing our wines well enough to sell them properly. The other half is control: the till, the stock, the buying and the margins.

Most restaurants leave that second half to chance. We have just spent a month proving what it costs when you do. So we are looking for someone who can hold a section and read a spreadsheet, and who is not bored by either.

What You'll Be Doing

• The front of house and bar team: hiring, training, rostering, developing
• The guest experience, from a Tuesday lunch to a two hundred cover event
• Our point of sale. Not operating it, administering it: products, categories, costs and margins
• Monthly stock-takes and the variance behind them, beverage gross profit, and buying alongside our Head Chef
• Our wine on the floor. Lighthouse through to the Vinothèque library bottles

What You'll Need

• Three years or more running front of house somewhere busy, with real responsibility for people
• Genuine comfort with numbers. You should be able to work out a gross profit and spot when a figure looks wrong. If spreadsheets put you off, this is not your job and we would rather say so now
• Hands-on point of sale administration. We run iKentoo; Lightspeed, GAAP, Micros or Pilot experience transfers fine
• Real wine knowledge, or a real appetite to get there fast
• Your own transport. We are twenty minutes outside Hermanus and there is no bus

Who You Are

• Someone who can hold a section and read a spreadsheet, and who is not bored by either

What's In It For You

• A permanent role with real autonomy on an estate that is investing seriously in this restaurant
• Salary is negotiable on experience
• Staff meals and beverage discounts and estate discounts
• Restaurant hours, which means weekends, public holidays and a busy December, and two consecutive days off a week

Location

This role is based at Moody Lagoon Restaurant, Benguela Cove Lagoon Wine Estate, Walker Bay, Hermanus.