Front of House Manager

Craven Cottage CC; Stellenbosch; Presencial; ZAR 240.000 - 360.000; Jornada completa

Descripción de la vacante

Craven Cottage CC in Stellenbosch invites a dynamic Front of House Manager to oversee the daily operations across the Wine Tasting Centre, Farm Shop and Restaurant. You will lead and motivate the FOH team, ensure warm, professional service, and manage rosters, stock and events, while collaborating with the kitchen and farm team to deliver a seamless guest experience.

The role requires strong leadership, excellent communication, high attention to detail, and a genuine interest in hospitality,

Formación

• Proven FOH management experience in hospitality.
• Confident in leading a team and multitasking in a busy env.
• Strong communication and interpersonal skills.

Responsabilidades

• Oversee daily front of house across Wine Tasting Centre, Farm Shop and Restaurant.
• Lead, motivate, train and supervise the FOH team.
• Prepare staff rosters and manage stock and costs.
• Host guests for events and coordinate with kitchen and farm team.
• Maintain high standards of service and guest experience.

Conocimientos

FOH management experience

Team leadership

Highly organised

Excellent communication

Hands-on

Attention to detail

Interest in hospitality

Descripción del empleo

Duties:

• Oversee the day-to-day front of house operations across the Wine Tasting Centre, Farm Shop and Restaurant.
• Ensure a consistently warm, professional and positive guest experience.
• Lead, manage and motivate the FOH team, including training, performance management and day-to-day supervision.
• Prepare and manage staff rosters and ensure appropriate staffing levels.
• Manage stock control, ordering and inventory across the relevant departments.
• Oversee and assist with sourcing new and interesting products for the Farm Shop.
• Maintain high standards of presentation, cleanliness and service.
• Handle guest queries, feedback and complaints professionally.
• Assist with the planning, coordination and hosting of small events and functions.
• Work closely with the kitchen, management and wider farm team to ensure smooth daily operations.
• Identify opportunities to improve service, sales and the overall guest offering.

Requirements:

• Proven FOH management experience, ideally within a restaurant, wine estate, boutique hospitality or similar environment.
• Confident managing and leading a team.
• Highly organised and able to multitask in a busy environment.
• Excellent communication and interpersonal skills.
• Hands-on, proactive and willing to get involved in all aspects of the operation.
• Strong attention to detail and high standards of service.
• Interest in food, wine, hospitality and retail.
• Commercially minded, with an understanding of stock, ordering and cost management.
• Comfortable hosting guests and small events.
• Interest in, or experience with, padel would be advantageous