Front Desk Receptionist @ Boutique Hotel

Skills Connector; Stellenbosch; On-site; ZAR 134,000 - 179,000; Full time

Job summary

Skills Connector in Stellenbosch is seeking a Front Desk Agent to be the first and last contact for guests, delivering outstanding customer service in a hospitality setting.

You will manage bookings, registrations, and guest inquiries, coordinate with housekeeping, and assist with local experiences to enhance stays. Strong communication and a guest-focused mindset are essential.

Qualifications

• Excellent verbal and written communication.
• Warm, guest-focused manner with attentiveness to detail and guest preferences.
• Calm under pressure with strong problem-solving and service recovery skills.
• Comfortable with PMS/booking software and secure payment processing.
• Well-organized with cash and billing procedures.
• Team-oriented with cross-department coordination.
• Strong local knowledge of Stellenbosch dining, wine, and activities or willing to learn quickly.
• Previous front desk, reservations, or guest-facing hospitality experience.
• Flexible to work weekends and public holidays.
• Own transport.

Responsibilities

• Manage bookings across direct, OTA, walk-ins and travel agents.
• Maintain accurate PMS records and respond to enquiries.
• Process payments and deposits; send confirmations.
• Welcome guests, verify reservations and complete registrations.
• Coordinate housekeeping to ensure ready rooms and issue key cards.
• Suggest activities, restaurant bookings, concierge services.
• Engage with guests during their stay and route requests to departments.
• Prepare guest folios and settle accounts at check-out; assist with luggage and travel arrangements.
• Elevate any negative feedback to management on the same day.
• Uphold security procedures and support up-selling of rooms and experiences.

Skills

Communication

Guest-focused service

Problem solving

PMS / booking software

Cash handling

Team coordination

Local Stellenbosch knowledge

Front desk experience

Flexible shifts

Own transport

Tools

PMS / booking software

Job description

Role overview

As the Front Desk Agent, you will be the first and last point of contact for every visiting guest. Your outstanding customer services experience within the hospitality industry will put you at the TOP of the shortlist!

Skills & Attributes required

• Excellent verbal and written communication, with strong telephone and email etiquette.
• Warm, guest-focused manner with genuine attentiveness to detail and guest preferences.
• Calm and effective under pressure, with strong problem-solving and service recovery skills.
• Comfortable with PMS/booking software and secure payment processing.
• Well-organized, accurate, and reliable with cash and billing procedures.
• Team-oriented, with the ability to coordinate smoothly across departments.
• Strong local knowledge of Stellenbosch dining, wine, and activities — or willingness to learn quickly.
• Previous experience in a front desk, reservations, or guest-facing hospitality role
• Flexible to work shifts, including weekends and public holidays
• Own Transport

Responsibilities

Reservations & Pre-Arrival

• Manage bookings across all channels (direct, OTA, walk-ins and travel agents
• Maintain accurate PMS records
• Respond to telephonic and email enquiries
• Process payments & deposits
• Send booking confirmations

Upon Guests Arriving

• Welcome guests, confirm reservation details & complete registrations
• Coordinate Housekeeping to ensure ready-rooms
• Issue of Key cards and advise on other activities i.e. restaurant bookings, concierge services

During Guest Stay

• Engage with guests during their stay & follow up on booked services
• Route guest request to relevant departments i.e. housekeeping, kitchen, maintenance

On Check-out

• Prepare accurate guest folios ahead of departure and settle accounts
• Assist with luggage and travel arrangements
• Deliver a personalized farewell and encourage post-stay reviews
• Ensure the post-stay review/feedback request is sent, and elevate any negative feedback to management the same day

General

• Maintain accurate financial records and complete shift reconciliation
• Uphold key card control, visitor log, and other security procedures
• Support up-selling of rooms, shuttles, and local experiences to enhance guest stays and hotel revenue.