Front Counter Clerk (Cape Town)

Mustek Limited; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading technology service provider in Cape Town seeks a Front Counter Clerk to enhance customer satisfaction through effective communication and problem resolution. Candidates should have a Matric and preferably a technical qualification. A strong customer service background and solid interpersonal skills are essential. The role includes ensuring effective front counter operations and maintaining high service standards.

Qualifications

• At least 1 year of administrative or reception experience.
• Basic knowledge of administrative processes required.

Responsibilities

• Providing excellent customer service by greeting customers and answering questions.
• Assessing units for physical damages and noting accessories on job cards.
• Ensuring accuracy in all book-in processes.
• Escalating unresolved customer queries to the supervisor.

Skills

Effective communication skills

Strong interpersonal skills

Experience in customer service roles

Education

Matric

A+ or technical qualification

Job description

Job Title: Front Counter Clerk (Cape Town)

Job Location: Western Cape, Cape Town

Deadline: September 25, 2025

Job Description

Job Purpose:

• Providing excellent customer service by greeting customers and answering their questions in a friendly, conversational manner.
• Communicating effectively with staff and maintaining a professional attitude, even when faced with challenges such as irate clients.
• Striving to provide the best customer experience and resolving issues quickly.
• Assisting with front counter operations, including booking jobs in and out of customer stores as needed.

Responsibilities

Front Counter Service

• Ensuring accuracy in all book-in processes, including fault descriptions, spelling, fault categories, POs, and passwords.
• Assessing units for physical damages and noting all accessories on job cards.
• Ensuring accurate return of repaired goods to customers.
• Attaching all job cards to the completed jobs portal on Studio daily.
• Escalating unresolved customer queries to the Technical Supervisor or Manager.
• Ensuring quick and effective repairs for DOAs and quick repairs.

Environmental

• Wearing PPE clothing weekly.
• Keeping work areas clean at all times.

Qualifications and Experience

• Matric
• A+ or technical qualification (advantageous)
• At least 1 year of administrative or reception experience

Skills and Knowledge

• Basic knowledge of administrative processes
• Good understanding of facility layout
• Effective communication skills
• Strong interpersonal skills
• Experience in customer service roles