Food And Beverage Attendant - Ftc

Sun International; Gauteng; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Sun International in Gauteng is seeking a Food & Beverage Attendant to deliver exceptional service across restaurant, banqueting and casino floor operations. You will prepare mise-en-place, take orders, upsell items and ensure smooth service with attention to guest needs.

Responsibilities include maintaining cleanliness, coordinating with kitchen staff, handling payments where required, and upselling promotions while creating warm, professional guest experiences for all visitors.

Responsibilities

• Prepare mise-en-place and ensure service readiness before start of service.
• Take guest orders, upsell promotions and liaise with kitchen staff.
• Provide warm, professional service and manage guest needs throughout service.

Job description

Job Purpose

To prepare and deliver exceptional food and beverage service within restaurant operations, banqueting operations, and/or on the casino floor, ensuring that all internal Standard Operating Procedures (SOPs) are consistently achieved and professionally executed.

Key Performance Areas1. Prepared Work Area

• Prepare mise-en-place, place settings, and all other service requirements before the start of service.
• Set up and break down function venues according to event requirements and scheduled start times.
• Identify and report any issues relating to outlet appearance, equipment, or operational systems.
• Ensure the cleanliness and readiness of the assigned section or station.
• Comply with all health, safety, hygiene, and environmental regulations.
• Use and store operating equipment in accordance with specifications and safety standards.
• Participate in stock-taking activities as required.
• Resolve or report stock, equipment, or operational anomalies in line with company standards.

2. Service Execution

• Maintain up-to-date knowledge of food products, industry trends, and cooking methodologies relevant to menu offerings.
• Perform all duties in accordance with Food & Beverage Standard Operating Procedures.
• Take guest orders accurately and promptly.
• Capture guest orders correctly on the operating system.
• Explain menu items and make appropriate food and beverage recommendations.
• Liaise professionally with kitchen staff regarding guest requests and special dietary requirements.
• Serve and present food and beverages in accordance with service standards.
• Remain attentive and responsive to guest needs throughout service.
• Clear tables promptly after guests have completed their meals.
• Present guest bills and process payments where applicable.
• Complete cash-up procedures at the end of service where required.
• Maximise sales opportunities by upselling promotional items and menu enhancements.

3. Customer Engagement

• Provide every guest with a warm welcome and friendly farewell, ensuring a positive and respectful experience.
• Deliver professional, attentive, and solution-focused service at all times.
• Recognise returning guests and understand their preferences where possible.
• Inform guests about the property's facilities, products, rewards programme, and current promotions.
• Resolve guest complaints, requests, and suggestions efficiently, escalating matters when necessary.
• Build positive guest relationships that contribute to customer satisfaction and loyalty.