Waitron

Sun International; Bloemfontein; On-site; ZAR 70,000 - 110,000; Full time

Job summary

Sun International seeks a guest-focused waiter/barman to deliver exemplary service in a fast-paced environment. You will prepare mise-en-place, take and place orders, explain menu items and upsell beverages while maintaining high standards of cleanliness and safety.

Your role includes delivering dishes, attending to guest requests and ensuring a positive dining experience. The ideal candidate has 2 years of waiter/barman experience, strong communication skills and basic computer literacy.

Qualifications

• 2 years' experience as waiter or barman is required.
• Strong customer service and upselling skills.
• Good communication and teamwork abilities.
• Basic computer literacy and cash handling experience.
• Knowledge of food & beverage service standards.

Responsibilities

• Prepare mise-en-place, place settings and any other required checks and preparations for service.
• Set-up and break down for functions in line with event requirements and start times (when required).
• Identify issues with regards the outlet’s floor appearance/ functioning of equipment and systems.
• Check cleanliness of own section or station.
• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets.
• Use and store operating equipment in line with specifications and safety regulations.
• Participate in stock takes.
• Resolve or report on any anomalies to the required standards.
• Take guest orders accurately and timeously.
• Place guest orders in the system.
• Explain menu items and make beverage/menu recommendations.
• Deliver food and beverages to customers and present in line with standards.
• Clear tables after guests have completed their meal and provide billing if relevant.

Skills

Customer service

Upselling

Communication

Teamwork

Problem solving

Attention to detail

Education

Grade 12 preferred

Tools

POS/Cashiering

Job description

• Prepare mise-en-place, place settings and any other required checks and preparations for service
• Set-up and break down for functions in line with event requirements and start times (when required)
• Identify issues with regards the outlet’s floor appearance/ functioning of equipment and systems
• Check cleanliness of own section or station
• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
• Use and store operating equipment in line with specifications and safety regulations
• Participate in stock takes
• Resolve or report on any anomalies to the required standards
• Keep up to date with regards food products, trends and cooking methodologies required to deliver menus
• Understand and conduct all tasks in line with Food & Beverage standard operating procedures
• Take guest orders accurately and timeously
• Place guest orders in the system
• Explain menu items
• Make recommendations with regards beverages and menu items
• Interact with kitchen staff respectfully around any special requests
• Deliver food and beverage dishes to customers and present in line with standards
• Be attentive to guest requests
• Clear tables after guests have completed their meal
• Provide billing to guests (where relevant)
• Conduct cash-ups at the end of service (where relevant)
• Leverage opportunities to upsell on promotional items
• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products, reward programme and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

• Prepare mise-en-place, place settings and any other required checks and preparations for service
• Set-up and break down for functions in line with event requirements and start times (when required)
• Identify issues with regards the outlet’s floor appearance/ functioning of equipment and systems
• Check cleanliness of own section or station
• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
• Use and store operating equipment in line with specifications and safety regulations
• Participate in stock takes
• Resolve or report on any anomalies to the required standards
• Keep up to date with regards food products, trends and cooking methodologies required to deliver menus
• Understand and conduct all tasks in line with Food & Beverage standard operating procedures
• Take guest orders accurately and timeously
• Place guest orders in the system
• Explain menu items
• Make recommendations with regards beverages and menu items
• Interact with kitchen staff respectfully around any special requests
• Deliver food and beverage dishes to customers and present in line with standards
• Be attentive to guest requests
• Clear tables after guests have completed their meal
• Provide billing to guests (where relevant)
• Conduct cash-ups at the end of service (where relevant)
• Leverage opportunities to upsell on promotional items
• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products, reward programme and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Core behavioural & Technical / proficiency competencies

Behavioral:

• Deep customer and market understanding
• Responsive to customer feedback
• Demonstrate end‑to‑end ownership for resolving customer problems
• Accountability
• Continuous improvement
• Transparency
• Collaborative and a team player
• Clear communicator
• Takes ownership

Technical:

• Food & Beverage Product Knowledge
• Food Service
• Operating equipment use & care
• Beverage service
• Communications skill
• Upselling skills
• Basic Computer Literacy
• Cashiering Services

Qualifications

Grade 12 preferred (with relevant experience)

Experience

2 years previous experience as a waiter/Barman