FOH / Duty Manager

Wild Dreams Hospitality; Hluhluwe; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Live-in accommodation

Meals while on duty

Provident fund

Gratuities

Job summary

Wild Dreams Hospitality invites applications for a live-in lodge administrator role. You will manage daily admin tasks, assist Front of House during meals, check guests in, and supervise housekeeping and F&B teams to ensure smooth operations.

You will also plan menus with Chefs, source supplies, and implement new protocols to maintain high lodge standards. The role requires initiative, independence, strong communication, and a valid driver’s license, with live-in accommodation, meals on duty,

Qualifications

• Previous work experience in a similar role.
• MS Office experience; Excel knowledge is a must.
• Must have a valid driver's license.
• First aid certification is preferred.
• Must be well organized, take initiative and be able to work under pressure.
• Great communication skills, both verbal and written.

Responsibilities

• Manage daily administrative duties, including statistics, weekly ordering, stock sheets and stock counts, petty cash, and guest checkout invoicing
• Assist with guest meal service by supporting the Front of House team, including meal setup and service, ensuring smooth and efficient operations
• Handle guest check-ins and arrivals, ensuring a warm and professional welcome
• Conduct room checks prior to guest arrivals to ensure standards are met
• Oversee Housekeeping and Food & Beverage teams, ensuring consistent service and operational efficiency
• Plan daily menus in collaboration with Chefs, accommodating dietary requirements and ensuring menu variety with no repetition
• Source new goods and supplies for lodge operations
• Implement and enforce new operational protocols introduced internally
• Receive supplier deliveries and accurately capture stock on the system
• Oversee general maintenance and ensure overall cleanliness of the lodge and guest rooms

Skills

MS Office

Excel

Driver's license

First aid certification

Communication

Initiative

Organisation

Tools

None

Job description

This is a live-in role with benefits, ideally suited to someone who can take initiative and work independently, while providing strong support and relief to the Assistant Manager.

Core Criteria:

• Previous work experience in a similar role
• Experienced using MS Office (excel knowledge is a must)
• Must have a valid drivers license
• Valid first aid certification is preferred
• Must be well organised, take initiative and be able to work under pressure
• Great communication skills, both verbal and written

Core Responsibilities:

• Manage daily administrative duties, including statistics, weekly ordering, stock sheets and stock counts, petty cash, and guest checkout invoicing
• Assist with guest meal service by supporting the Front of House team, including meal setup and service, ensuring smooth and efficient operations
• Handle guest check-ins and arrivals, ensuring a warm and professional welcome
• Conduct room checks prior to guest arrivals to ensure standards are met
• Oversee Housekeeping and Food & Beverage teams, ensuring consistent service and operational efficiency
• Plan daily menus in collaboration with Chefs, accommodating dietary requirements and ensuring menu variety with no repetition
• Source new goods and supplies for lodge operations
• Implement and enforce new operational protocols introduced internally
• Receive supplier deliveries and accurately capture stock on the system
• Oversee general maintenance and ensure overall cleanliness of the lodge and guest rooms

On Offer:

• Live-in with accommodation
• Meals while on duty
• Variety of groceries supplied for while off shift
• Compulsory provident fund
• Gratuities

This is a live-in position.