FOH Admin / Receptionist

Bright Placements; Bela-Bela; On-site; ZAR 120,000 - 180,000; Full time

Job summary

A reputable lodge in Bela-Bela is seeking a Front Office Administrator/Receptionist to manage guest services and front desk operations. The ideal candidate will have 2-3 years of experience in hospitality, strong proficiency in Microsoft Office, and familiarity with hospitality property management systems. Responsibilities include check-in/out procedures, reservations management, finance reporting, and stock control. A Matric certificate is required, with further qualifications being advantageous.

Qualifications

• Minimum 2–3 years’ experience in a similar hospitality role.
• Tech-savvy with strong proficiency in digital systems.
• Valid RSA ID; Driver’s License beneficial but not essential.

Responsibilities

• Ensure smooth and efficient check-in and check-out procedures.
• Manage front desk operations including calls, emails, and bookings.
• Process payments, manage petty cash, and compile daily reports.
• Monitor and manage stock control for Wellness Centre and Curio Shop.

Skills

Proficient in Microsoft Office, especially Excel

Experience with hospitality Property Management Systems (NEBULA, APEX, OPERA)

Strong organizational and communication skills

Multitasking and attention to detail

Positive attitude

Education

Matric certificate

Further qualifications advantageous

Job description

Overview

Must have previous lodge experience.

An essential part of the lodge team, the Front Office Administrator / Receptionist plays a key role in both guest-facing service and behind-the-scenes coordination. Responsibilities include, but are not limited to:

Responsibilities

• Front Office & Guest Services: Ensure smooth and efficient check-in and check-out procedures; greet and welcome guests with warmth and professionalism; manage front desk operations, including calls, emails, bookings, and general inquiries; maintain a clean, organized, and inviting reception area; schedule appointments and coordinate lodge calendars; support other departments with administrative coordination as needed.
• Reservations & Billing: Manage PMS system settings and ensure accurate rate and reservation data; bill guests promptly and ensure accounts are balanced daily; adhere strictly to credit control procedures and maintain proper documentation; reconcile daily cash, floats, and credit card transactions, investigating any variances.
• Finance & Reporting: Process payments and allocations on PMS and reconcile with NEBULA reporting; manage petty cash with secure documentation and daily reconciliation; provide basic bookkeeping support, including purchases against budgets and payroll assistance; compile and distribute daily revenue and EOD reports with accurate postings.
• Stock & Systems Management: Monitor and manage stock control for the Wellness Centre and Curio Shop; assist with scheduled stocktakes and ensure accurate reporting and reconciliation; ensure all control systems operate effectively and within agreed parameters.
• System & Software Proficiency: Proficient in Microsoft Office, especially Excel; working knowledge of hospitality PMS systems such as NEBULA, APEX, or OPERA, especially OPERA CLOUD.
• Minimum Experience & Requirements: Minimum 2–3 years’ experience in a similar hospitality role; Matric certificate required; further qualifications are advantageous; confident navigating digital systems and applications, with strong proficiency in Microsoft Office—particularly Excel—and hands-on experience using hospitality Property Management Systems such as NEBULA, APEX, or OPERA; the ideal candidate will be tech-savvy, detail-oriented, and able to work efficiently across multiple platforms to support smooth lodge operations; strong organizational, communication, and interpersonal skills; ability to multitask, attention to detail, problem-solving skills, and a positive attitude; good command of the English language; well-spoken and presentable; Matric Certificate; Valid RSA ID; Driver’s Licence is beneficial but not essential.