(fluent English) Customer Support Consultant, hospitality (remote)

Supportyourapp-1; Cape Town; Remote; ZAR 198,000 - 494,000; Full time

Benefits offered by this job

Remote work

USD compensation

Flexible schedule

International environment

Job summary

SupportYourApp is seeking a Customer Support Consultant to join our global team from a home office in South Africa. You will handle inquiries via calls, chats and email, build relationships, and stay current with tools while ensuring data security.

The role emphasizes problem solving, customer satisfaction, and collaboration with developers and cross-functional teams across 60 languages and multiple industries.

Qualifications

• Excellent English skills (C1) in spoken and written form.
• At least 6 months of experience in a customer support role.
• Experience in the travel industry is a plus.
• Strong analytical thinking and research skills.

Responsibilities

• Deliver outstanding customer support via phone calls, chats, and emails.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

English proficiency

Customer support

Analytical thinking

Remote work discipline

Job description

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via phone calls, chats, and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meetKPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Excellent English skills (C1 for both spoken and written);
• At least 6 months of experience in a customer support role;
• Strong analytical thinking and research skills;
• Experience in travel industry;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Experience in hospitality or logistics.

Benefits:

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also –internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service.

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role?

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

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