Remote Global Customer Support Specialist

Supportyourapp-1; Cape Town; Remote; ZAR 198,000 - 494,000; Full time

Benefits offered by this job

Remote work

USD compensation

Flexible schedule

International environment

Job summary

SupportYourApp is seeking a Customer Support Consultant to join our global team from a home office in South Africa. You will handle inquiries via calls, chats and email, build relationships, and stay current with tools while ensuring data security.

The role emphasizes problem solving, customer satisfaction, and collaboration with developers and cross-functional teams across 60 languages and multiple industries.

Qualifications

• Excellent English skills (C1) in spoken and written form.
• At least 6 months of experience in a customer support role.
• Experience in the travel industry is a plus.
• Strong analytical thinking and research skills.

Responsibilities

• Deliver outstanding customer support via phone calls, chats, and emails.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

English proficiency

Customer support

Analytical thinking

Remote work discipline

Job description

SupportYourApp is seeking a Customer Support Consultant to join our global team from a home office in South Africa. You will handle inquiries via calls, chats and email, build relationships, and stay current with tools while ensuring data security.

The role emphasizes problem solving, customer satisfaction, and collaboration with developers and cross-functional teams across 60 languages and multiple industries.