Floor Supervisor — Lead Customer-Centric Retail Team

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

TFG (The Foschini Group) is seeking a store leadership candidate for a busy retail outlet in South Africa. The role emphasizes mentoring the store team, delivering exemplary customer service, and maintaining high standards in merchandising and visuals.

The successful candidate will manage time, multitask in a fast-paced environment, and drive turnover and other KPIs while building strong customer relationships and team morale.

Qualifications

• Matric certificate is required.

Responsibilities

• Support the store management team to provide outstanding leadership to the store team.
• Ensure the team executes operational excellence through a customer centric mindset.
• Generate high levels of motivation and commitment within the store.
• Allocate time effectively; handle multiple tasks and complete priorities.
• Provide input and manage merchandise and visual principles.
• Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals).

Skills

Store leadership

Customer service

Communication

Time management

Sales planning

Adaptability

Independence

Team collaboration

Attention to detail

Education

Matric certificate

Job description

TFG (The Foschini Group) is seeking a store leadership candidate for a busy retail outlet in South Africa. The role emphasizes mentoring the store team, delivering exemplary customer service, and maintaining high standards in merchandising and visuals.

The successful candidate will manage time, multitask in a fast-paced environment, and drive turnover and other KPIs while building strong customer relationships and team morale.