Floor Supervisor (40hr) - @Home Willowbridge - Cape Town

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

TFG (The Foschini Group) is looking for a retail leader in South Africa, Wes-Kaap, to support the management team and ensure operational excellence. Candidates should have a Matric certificate and a minimum of 3 years in retail with at least 1 year in leadership. Strong communication, organizational skills, and the ability to multitask in a fast-paced environment are essential for ensuring customer satisfaction and driving performance through store KPIs. Preference will be given to candidates from designated groups in line with the Employment Equity Act.

Qualifications

• Minimum 3 years retail experience with at least 1 year in store leadership.
• Experience in home/homeware is advantageous.
• High sense of urgency and ability to work independently.

Responsibilities

• Support the management team to lead the store team effectively.
• Ensure operational excellence with a customer-centric mindset.
• Drive performance through store KPIs.

Skills

Retail experience

Store leadership experience

Customer service orientation

Strong communication skills

Organizational skills

Ability to multitask

Flexibility

Education

Matric certificate

Job description

Responsibilities

• The ability to support the store management team to provide outstanding leadership to the store team.
• Ensures the team executes operational excellence through a customer centric mindset.
• Generating high levels of motivation and commitment within the store.
• Allocate time effectively; handle multiple tasks and completing priorities.
• Provide input and manage merchandise and visual principles.
• Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals. etc).

Qualification

• A Matric certificate.

Skills

• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
• Experience in home/homeware - advantageous
• High flexibility and ability to adapt to different customers and situations.
• A high sense of urgency with demonstrated ability to work independently.
• High flexibility and ability to adapt to different customers.
• An outstanding leadership, interpersonal and communication skills.
• Ability to work a flexible schedule to meet the needs of the business.
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.
• Strategic Sales Planning
• Managing the Sales Process
• Customer Value Management

Behaviours for success

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Effectively building formal and informal relationship networks inside and outside the organization.
• Building strong customer relationships and delivering customer-centric solutions.
• Making good and timely decisions that keep the organization moving forward.
• Anticipating and adopting innovations in business-building digital and technology applications.
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Making good and timely decisions that keep the organization moving forward.
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Good verbal/ written communication skills and good organisational skills
• Strong organizational and planning skills
• The ability to multi-task in a fast-paced environment
• The ability to work independently.
• The ability to take initiative.
• A high level of attention to detail

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.