Floor / Store Manager

Pronel Consultants; KwaZulu-Natal; On-site; ZAR 180,000 - 360,000; Full time

Job summary

Pronel Consultants in Wartburg, KwaZulu-Natal seeks a Floor Manager to lead a fast-paced retail/convenience operation. You will drive day-to-day shop-floor management, supervise staff, and ensure outstanding customer service while managing back-office administration.

The role requires a hands-on leader who thrives under pressure, with 3–5+ years of supervisory retail experience, Grade 12, and a Diploma in Retail or Business Management considered an advantage.

Qualifications

• Experience: 3–5+ years of supervisory or management experience in retail or convenience store settings.
• Technical Skills: Proficiency with POS systems, shift reconciliations, cash-ups, and GRV processing.
• Qualifications: Grade 12/Matric; Diploma in Retail or Business Management is advantageous.
• Personal Attributes & Logistics: High-energy, hands-on mindset; valid driver’s license and own vehicle required.

Responsibilities

• Floor Operations & Customer Care: Hands-on presence on the retail floor to oversee merchandising, cleanliness, and customer service.
• Admin, POS & Financial Control: Oversee shift cash-ups, reconcile POS totals, process GRVs, and log stock adjustments; monitor shrinkage.
• Stock & Inventory Management: Track stock levels, generate reorders, and perform stock takes and cycle counts.
• Staff Leadership & Supervision: Guide, motivate and supervise shop floor staff and cashiers; assist with rostering.

Skills

POS systems

Shift reconciliations

Cash-ups

GRV processing

Education

Grade 12 / Matric

Diploma in Retail or Business Management

Job description

Position: Floor / Store Manager (Fast-Paced Retail / Convenience)

Location: Wartburg, KwaZulu-Natal

About the Role:

We are partnering with a dynamic, high-volume retail and convenience operation in the KwaZulu-Natal Midlands to secure an energetic, hands-on Floor Manager. This role requires a proactive leader capable of driving day-to-day shop-floor management, staff supervision, customer service excellence, and robust back-office administration. The ideal candidate balances an approachable, customer-first personality with firm accountability, thriving under pressure in a fast-paced environment.

Key Responsibilities:

• Floor Operations & Customer Care: Maintain an active, hands-on presence on the retail floor to oversee visual standards, merchandising, and shop cleanliness. Ensure prompt, friendly customer service, resolve queries professionally, and manage secure opening and closing routines.

• Admin, POS & Financial Control: Oversee accurate shift cash-ups, reconcile POS terminal totals against card and cash takings, and manage float allocations. Process Goods Received Vouchers (GRVs), verify supplier invoices, log stock adjustments, and actively monitor shrinkage and waste control.

• Stock & Inventory Management: Monitor shelf and backroom stock levels, track product movement, generate reorders, and enforce correct product facing and pricing guidelines. Conduct regular physical stock takes and cycle counts.

• Staff Leadership & Supervision: Guide, motivate, and manage shop floor staff and cashiers. Assist with strategic shift rostering to match peak trading hours, track attendance, and provide hands-on coaching for customer service and POS operations.

Key Requirements & Prerequisites:

• Experience: 3 to 5+ years of solid supervisory or management experience within a retail or convenience store setting.

• Technical Skills: Strong, demonstrable proficiency with POS systems, shift reconciliations, cash-ups, and GRV processing.

• Qualifications: Grade 12 / Matric is essential; a formal Diploma in Retail or Business Management will be considered a distinct advantage.

• Personal Attributes & Logistics: High-energy, hands-on mindset with excellent organizational skills. A valid driver’s license and a reliable personal vehicle are required due to the location.