Flexible-Hours Healthcare Reception & Admin

Bupa UK; oThongathi; On-site; ZAR 488,000 - 577,000; Full time

Benefits offered by this job

25 days holiday

3 paid volunteering days

Enhanced pension & life insurance

Bupa health insurance

Discounted dental cover

Digital GP access

Emotional and family wellbeing support

Financial wellbeing resources

Job summary

Mindplace Maidstone, Unit 38 Fremlin Walk Shopping Centre Maidstone is seeking an Administrative Assistant to support reception and administrative duties in a busy customer-facing environment. The role includes meeting and greeting customers, handling queries, managing appointments, and ensuring accurate records are maintained.

You will work standard 37.5 hours across Monday to Friday with shifts between 8am–10pm and one Saturday rotation, contributing to efficient patient journeys and

Qualifications

• Previous reception and administrative experience within a busy customer-facing environment.
• Experience managing appointments, handling enquiries and maintaining accurate records.
• Excellent communication skills, both written and verbal.
• Ability to deliver a professional, friendly and welcoming service to patients, customers and colleagues.
• Experience handling confidential and sensitive information in line with data protection requirements.

Responsibilities

• Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout.
• Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails.
• Proactive in maintaining a well presented reception and waiting areas.
• Ensuring customer reports are dispatched from centres within the desired time frame. This includes effective management of abnormal results.
• Ensure all customers have the correct paperwork to support their visit – appointment packs, clinical file preparation and consent forms.

Skills

Reception experience

Administrative experience

Microsoft Office

Customer service

Data protection awareness

Tools

CRM / appointment booking systems

Job description

Mindplace Maidstone, Unit 38 Fremlin Walk Shopping Centre Maidstone is seeking an Administrative Assistant to support reception and administrative duties in a busy customer-facing environment. The role includes meeting and greeting customers, handling queries, managing appointments, and ensuring accurate records are maintained.

You will work standard 37.5 hours across Monday to Friday with shifts between 8am–10pm and one Saturday rotation, contributing to efficient patient journeys and