Fitness Centre Manager: Lead Growth & Member Experience

Placements24; Pietermaritzburg; On-site; ZAR 360,000 - 600,000; Full time

Job summary

Placements24 in Pietermaritzburg is seeking an experienced Fitness Centre Manager to oversee daily operations and drive membership growth. You will lead a team of fitness professionals and ensure exceptional customer service, safety, and facility standards.

The role requires strong leadership and a proven track record in gym management, with a focus on sales, retention, and staff development. This onsite position offers a dynamic, community-focused environment and opportunities to shape the

Qualifications

• Proven experience as a Fitness Centre Manager or similar senior role.
• Strong understanding of fitness principles and industry trends.
• Experience leading teams and driving membership growth.
• Knowledge of health and safety regulations within a fitness environment.

Responsibilities

• Oversee all day-to-day operations of the fitness centre, ensuring smooth and efficient functioning.
• Manage and motivate a team of personal trainers, group fitness instructors, and front desk staff.
• Develop and implement strategic plans to increase membership sales and retention.
• Monitor budget, control expenses, and manage inventory effectively.
• Ensure the facility is impeccably maintained, clean, and safe for all members and staff.
• Plan and execute engaging fitness programs, workshops, and member events.
• Handle member inquiries, feedback, and complaints in a professional and timely manner.
• Uphold the company's brand values and service standards at all times.
• Collaborate with marketing teams to promote the fitness centre and its offerings.
• Conduct performance reviews and provide ongoing training and development for staff.

Skills

Leadership

Team management

Sales / membership growth

Communication

Interpersonal skills

Budgeting

Problem-solving

Health & safety knowledge

Education

Certifications in fitness management or personal training

Tools

Gym management software

Job description

Placements24 in Pietermaritzburg is seeking an experienced Fitness Centre Manager to oversee daily operations and drive membership growth. You will lead a team of fitness professionals and ensure exceptional customer service, safety, and facility standards.

The role requires strong leadership and a proven track record in gym management, with a focus on sales, retention, and staff development. This onsite position offers a dynamic, community-focused environment and opportunities to shape the