FIT Reservations Pro — Revenue-Driven (Maternity Cover)

HotelJobs; South Africa; Presencial; ZAR 201 000 - 268 000; Tempo integral

Resumo da oferta

Vineyard Hotel in Newlands, Cape Town, seeks a professional FIT Specialist for a fixed-term maternity cover of 6 months. You will manage and optimise FIT reservations to maximise revenue while delivering an exceptional guest experience.

Responsibilities include processing reservations within SLA, upselling to improve average rates, ensuring deposits are secured and policies followed, and proactive issue resolution. A Matric (NQF 4) and 2 years’ hotel reservations experience are required.

Qualificações

• Matric (NQF Level 4) is required.
• 2 years’ experience in hotel reservations.
• Experience handling individual guest bookings (FIT).
• Satisfactory criminal record, subject to assessment of offence.

Responsabilidades

• Reservations Management: process FIT reservations accurately and efficiently within SLA timeframes.
• Revenue optimisation: maximise average room rates through upselling and cross-selling.
• Guest service excellence: provide personalized, attentive service for guests.
• Financial compliance: secure deposits and payments per policy; minimise bad debt and no-show losses.
• Coordination and communication: flag potential operational issues proactively.

Conhecimentos

MS365

Guest service

Communication

Attention to detail

Analytical skills

Upselling

Formação académica

Matric (NQF Level 4)

Ferramentas

PMS (Opera/Fidelio)

OTA/GDS systems

Reservation platforms

Descrição da oferta de emprego

Vineyard Hotel in Newlands, Cape Town, seeks a professional FIT Specialist for a fixed-term maternity cover of 6 months. You will manage and optimise FIT reservations to maximise revenue while delivering an exceptional guest experience.

Responsibilities include processing reservations within SLA, upselling to improve average rates, ensuring deposits are secured and policies followed, and proactive issue resolution. A Matric (NQF 4) and 2 years’ hotel reservations experience are required.