Revenue-Driven FIT Reservations Specialist

Vineyard Hotel; Wes-Kaap; On-site; ZAR 201,000 - 312,000; Full time

Job summary

The Vineyard Hotel in Newlands, Cape Town, offers a fixed-term maternity cover as a FIT Specialist. The role focuses on managing FIT reservations, maximizing revenue through upselling and ensuring an exceptional guest experience.

Key duties include accurate reservations processing, upselling, and ensuring deposits/payments align with policy, with emphasis on service excellence and proactive issue handling. This is a 6-month maternity cover starting December 2026.

Qualifications

• Matric (NQF Level 4) is required.
• 2 years’ experience in hotel reservations.
• Experience handling individual guest bookings (FIT).
• Satisfactory criminal record, subject to assessment of the nature, severity, relevance, and recency of any offence.

Responsibilities

• Reservations Management: process FIT reservations accurately and efficiently within established SLA timeframes
• Revenue optimisation: maximise average rooms rates through effective upselling and cross-selling
• Guest service excellence: provide personalized, attentive service for guests
• Financial compliance: secure deposits and payment guarantee per policy; ensure compliance with cancellation & refund policies; minimize bad debt and no-show losses through proactive measures
• Coordination and communication: flag potential operational issues proactively

Education

Matric (NQF Level 4)

Tools

MS365

PMS Opera

PMS Fidelio

OTA/GDS systems

Job description

The Vineyard Hotel in Newlands, Cape Town, offers a fixed-term maternity cover as a FIT Specialist. The role focuses on managing FIT reservations, maximizing revenue through upselling and ensuring an exceptional guest experience.

Key duties include accurate reservations processing, upselling, and ensuring deposits/payments align with policy, with emphasis on service excellence and proactive issue handling. This is a 6-month maternity cover starting December 2026.