FIT Specialist

Vineyard Hotel; Wes-Kaap; On-site; ZAR 201,000 - 312,000; Full time

Job summary

The Vineyard Hotel in Newlands, Cape Town, offers a fixed-term maternity cover as a FIT Specialist. The role focuses on managing FIT reservations, maximizing revenue through upselling and ensuring an exceptional guest experience.

Key duties include accurate reservations processing, upselling, and ensuring deposits/payments align with policy, with emphasis on service excellence and proactive issue handling. This is a 6-month maternity cover starting December 2026.

Qualifications

• Matric (NQF Level 4) is required.
• 2 years’ experience in hotel reservations.
• Experience handling individual guest bookings (FIT).
• Satisfactory criminal record, subject to assessment of the nature, severity, relevance, and recency of any offence.

Responsibilities

• Reservations Management: process FIT reservations accurately and efficiently within established SLA timeframes
• Revenue optimisation: maximise average rooms rates through effective upselling and cross-selling
• Guest service excellence: provide personalized, attentive service for guests
• Financial compliance: secure deposits and payment guarantee per policy; ensure compliance with cancellation & refund policies; minimize bad debt and no-show losses through proactive measures
• Coordination and communication: flag potential operational issues proactively

Education

Matric (NQF Level 4)

Tools

MS365

PMS Opera

PMS Fidelio

OTA/GDS systems

Job description

FIT Specialist | Newlands, Cape Town

Fixed-Term Contract - 6 Months Maternity Leave Cover - Monthly Paid

An exciting Fixed-Term Maternity Leave Cover (6 Months) opportunity exists for an experienced and highly professional FIT Specialist to join the Vineyard Hotel team.

The successful candidate will be responsible for managing and optimising Free Independent Traveller (FIT) reservations, with a strong focus on maximising revenue while delivering a seamless and exceptional guest experience.

Key Accountabilities

1. Reservations Management: process FIT reservations accurately and efficiently within established SLA timeframes
2. Revenue optimisation: maximise average rooms rates through effective upselling and cross-selling
3. Guest service excellence: provide personalized, attentive service for guests
4. Financial compliance: secure deposits and payment guarantee per policy; ensure compliance with cancellation & refund policies; minimize bad debt and no-show losses through proactive measures
5. Coordination and communication: flag potential operational issues proactively

Minimum Requirements:

• Matric (NQF Level 4) is required
• 2 years’ experience in hotel reservations
• Experience handling individual guest bookings (FIT)
• Satisfactory criminal record, subject to assessment of the nature, severity, relevance, and recency of any offence.

Key Competencies

• -MS365,
• Proficiency in PMS (Opera/Fidelio),
• OTA/GDS systems
• Knowledge of reservation platforms and booking engines
• Excellent guest service and communication skills
• Attention to detail for accurate reservations
• Analytical and numerical skills
• Problem-solving & decision-making ability
• Commercial acumen
• Product knowledge
• Sales & upselling, Adaptability & resilience
• Policy & compliancy knowledge
• Client-focused
• Accuracy
• Planning
• Results-oriented
• Cooperation
• Devotion to Quality
• Analysing and Forming Opinions
• Performing under Pressure

Employment Equity

Preference will be given to Employment Equity candidates in line with the Company’s transformation objectives in the Employment Equity Plan.

Maternity Leave Cover Fixed - Term Period:

01 December 2026 – 31 May 2027