Financial Aid Admin & Client Liaison Specialist

Chevrah Kadisha; Johannesburg; Sur place; CAD 15 000 - 21 000; Plein temps

Résumé du poste

Chevrah Kadisha seeks an experienced Administrative Operations Support professional to provide efficient client liaison and financial aid assessment assistance. You will manage applications, documentation, and case statuses with strict confidentiality and accuracy.

You will coordinate with Assessment Analysts, liaise with clients, and ensure timely progress through the assessment process while maintaining high standards of service and professionalism in a high-volume environment.

Qualifications

• Matric (Grade 12) with administrative training preferred.
• 5–8 years of administrative or coordination experience.
• Proven empathy, discretion and high emotional intelligence in client-facing roles.

Responsabilités

• Maintain accurate client records and case statuses in the case management system.
• Capture, update and maintain client and application data accurately and timely.
• Receive, verify and securely maintain supporting documentation per confidentiality rules.
• Monitor progress of applications and follow up on outstanding documentation.
• Prepare and organize applications and supporting documentation for assessment.
• Ensure processes are completed accurately and within required turnaround times.
• Provide administrative support and coordinate referrals as needed.
• Communicate updates to clients and internal stakeholders clearly and professionally.
• Maintain discretion and professional boundaries while delivering client-centred service.

Connaissances

Administrative skills

Data entry

Information management

Microsoft Office

Time management

Communication

Client liaison

Empathy

Organization

Formation

Matric (Grade 12) with administrative training

5–8 years of administrative experience

Outils

Case management software

Description du poste

Chevrah Kadisha seeks an experienced Administrative Operations Support professional to provide efficient client liaison and financial aid assessment assistance. You will manage applications, documentation, and case statuses with strict confidentiality and accuracy.

You will coordinate with Assessment Analysts, liaise with clients, and ensure timely progress through the assessment process while maintaining high standards of service and professionalism in a high-volume environment.