Financial Aid Client Liaison & Admin Specialist

Jhbchev; Johannesburg; Sur place; ZAR 180 000 - 300 000; Plein temps

Résumé du poste

Jhbchev is seeking an experienced Administrative Officer to provide efficient administrative and client liaison support to our Financial Aid Assessment team. You will ensure applications are accurately captured, documented, tracked and progressed through the assessment process, acting as a key link between clients, Assessors and internal departments.

You will maintain confidentiality and deliver high-quality customer service.

Qualifications

• Matric (Grade 12) with further administrative training preferred.
• 5–8 years of experience in an administrative or coordination role.
• Proven experience in client-facing roles requiring empathy, discretion, and high emotional intelligence.

Responsabilités

• Maintain accurate client records and case statuses in the case management system.
• Capture and update client and application data promptly.
• Receive, organize, verify and securely maintain documentation.
• Monitor progress of applications and follow up on outstanding requirements.
• Provide administrative support to Analysts by preparing applications and docs.
• Ensure processes are completed accurately within turnaround times.
• Communicate with clients clearly, professionally and compassionately.
• Coordinate appointments, follow-ups and information requests.
• Maintain confidentiality and professional boundaries.

Connaissances

Administrative coordination

Data entry accuracy

Microsoft Office proficiency

Time management

Client liaison

Communication skills

Formation

Matric (Grade 12) with admin training

Outils

Case management systems

Description du poste

Jhbchev is seeking an experienced Administrative Officer to provide efficient administrative and client liaison support to our Financial Aid Assessment team. You will ensure applications are accurately captured, documented, tracked and progressed through the assessment process, acting as a key link between clients, Assessors and internal departments.

You will maintain confidentiality and deliver high-quality customer service.