Field Technical Support Engineer – Mining

Digis, A Fiverr Company; Johannesburg; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Gilbarco Veeder-Root, a Vontier company, is seeking a Technical Support Specialist in Johannesburg to deliver end-to-end after-sales technical support for the Mining division, both remotely and on-site, across hardware and software products. The role requires a degree in electronics, 5 years' relevant experience, proficiency in SQL and MS Office, and strong analytical and communication skills.

You will support channel partners, customers, and internal teams and contribute to training and quality

Qualifications

• Degree in Electronics or Electronics & Comm or Electro-Mechanical Engineering.
• Proficiency in SQL and MS Office.
• Good understanding of electronic and mechanical equipments/ components.
• Good understanding of databases.
• 5 years' experience in a similar role.
• High level of technical skillset with ability to grasp new and complex technologies.
• Sound understanding of electronic and mechanical controls & operations.
• High level of computer literacy.
• Strategic mindset with strong analytical and logical reasoning capabilities.
• Ability to comprehend processes, and logically solve problems.
• Excellent communication skills, both written and verbal.
• Prior experience on mining operations.
• Product knowledge on pumps, EMR4, site controllers.

Responsibilities

• Provide remote and on site support for the technical teams, contractors, distributions and customer with full issue analytics, root cause analysis, resolution and documentation of any identified technical issues.
• Ensure all service requests are logged for tracking & reporting purposes.
• Track and update all the calls on ticket logging system.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team.
• Track, compile and report out the SLA stats on a weekly basis.
• Daily management, tracking and monitoring for all the reported issues.
• Work closely with internal and external teams to track & resolve the tickets.
• Conduct technical trainings for internal and external teams on product portfolio including software application and hardware equipments.
• Develop training material and content for technical trainings to ensure effectiveness of the trainings.
• Conduct quality audits and on spot checks for the sites installed by internal teams or contractors and document all the findings to ensure the installation quality as per the recommended guidelines and standards.
• Taking ownership of reported issues and seeing problems through to resolution.
• Collaborating with cross-functional teams to support product rollouts.

Skills

SQL

MS Office

Electronics

Mechanical know-how

Problem solving

Communication skills

Education

Degree in Electronics or Electronics & Comm or Electro-Mechanical Engineering

Tools

Pumps

EMR4

Site controllers

Databases

Job description

Gilbarco Veeder-Root, a Vontier company, is seeking a Technical Support Specialist in Johannesburg to deliver end-to-end after-sales technical support for the Mining division, both remotely and on-site, across hardware and software products. The role requires a degree in electronics, 5 years' relevant experience, proficiency in SQL and MS Office, and strong analytical and communication skills.

You will support channel partners, customers, and internal teams and contribute to training and quality