Junior Developer: Onsite Support & Skill Growth

Dante Personnel; Gauteng; On-site; ZAR 300,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

IT certifications support

Cutting-edge technology

Retirement plan

Generous paid time off

Job summary

Gilbarco Veeder-Root, a Vontier company, seeks a Technical Support Specialist to join its Randburg IT team in Gauteng. You will provide advanced after-sales technical assistance for hardware, software, and networks, ensuring system stability for internal users and external clients.

Responsibilities include diagnosing complex issues, configuring IT systems, maintaining assets, and developing knowledge base articles.

Qualifications

• Proven experience as Technical Support Specialist or in a similar IT role.
• Strong understanding of network protocols, operating systems (Windows, Linux), and databases.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly advantageous.

Responsibilities

• Provide advanced technical support for software, hardware, and network issues.
• Diagnose complex technical problems and implement effective solutions.
• Install, configure, and maintain IT systems and applications.
• Manage IT assets, including hardware inventory and software licenses.
• Develop and update technical documentation and knowledge base articles.
• Train users on new systems and software applications.

Skills

Technical support

Network protocols

Windows & Linux

Customer service

Analytical thinking

Education

CompTIA A+

CompTIA Network+

Tools

Ticketing systems

Documentation tools

IT asset management

Job description

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Technical Support Specialist

**DEPARTMENT:** Technical Support MEA
**REPORTING TO:** Technical Support Manager MEA
**LOCATION:** Johannesburg, South Africa
**PURPOSE OF POSITION**
The technical support specialist is after sales role for Mining division and responsible to drive operational excellence by delivering end to end technical support (Remote and on-site) to the channel partners, end customers and internal teams within agreed parameters across the complete GVR product portfolio including hardware equipment and software solutions.

KEY RESPONSIBILITIES

• Provide remote and on site support for the technical teams, contractors, distributions and customer with full issue analytics, root cause analysis, resolution and documentation of any identified technical issues
• Ensure all service requests are logged for tracking & reporting purposes.
• Track and update all the calls on ticket logging system.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team
• Track, compile and report out the SLA stats on a weekly basis.
• Daily management, tracking and monitoring for all the reported issues
• Work closely with internal and external teams to track & resolve the tickets
• Conduct technical trainings for internal and external teams on product portfolio including software application and hardware equipments
• Develop training material and content for technical trainings to ensure effectiveness of the trainings
• Conduct quality audits and on spot checks for the sites installed by internal teams or contractors and document all the findings to ensure the installation quality as per the recommended guidelines and standards
• Taking ownership of reported issues and seeing problems through to resolution
• Collaborating with cross-functional teams to support product rollouts.

Education/achievements

• Degree in Electronics or Electronics & Comm or Electro-Mechanical Engineering.
• Proficiency in SQL and MS Office
• Good understanding of electronic and mechanical equipments/ components
• Good understanding of databases

Experience/Knowledge

• 5 years' experience in a similar role
• A high level of technical skillset with ability to grasp new and complex technologies
• Sound understanding of electronic and mechanical controls & operations
• High level of computer literacy.
• Strategic mindset with strong analytical and logical reasoning capabilities
• Ability to comprehend processes, and logically solve problems
• Excellent communication skills, both written and verbal
• Prior experience on mining operations
• Product knowledge on pumps, EMR4, site controllers.

Specific Skills

• A technical person with the ability to convey technical solutions and materials to groups and individuals in a manner that promotes issue resolution.
• Ability to work under pressure and adhere to deadlines in a fast-paced environment
• High attention to detail
• Excellent time management, organization, and planning skills are essential
• Ability to excel in collaborative and cross-functional environment
• Able to prioritise based on the importance of the task at hand
• Take ownership to drive results

Who is Gilbarco Veeder-Root

Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.

Who is Vontier

Vontier(NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity,automationand multi-energy technologies. Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry. With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.

EEO Statement

Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The “EEO is the Law” poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call or e‑mail to request accommodation.

Technical Support Specialist – Randburg

Our client is seeking a highly skilled Technical Support Specialist to join their IT department in Randburg. This role is crucial for providing advanced technical assistance to internal users and external clients, ensuring the seamless operation of complex systems. You will be responsible for diagnosing and resolving challenging technical issues, contributing to system stability and performance. This is a fantastic opportunity for a technically adept individual to work in a fast‑paced environment and make a significant impact on the company's technological infrastructure in Gauteng.

Key Responsibilities

• Provide advanced technical support for software, hardware, and network issues.
• Diagnose complex technical problems and implement effective solutions.
• Install, configure, and maintain IT systems and applications.
• Manage IT assets, including hardware inventory and software licenses.
• Develop and update technical documentation and knowledge base articles.
• Train users on new systems and software applications.

Requirements

• Proven experience as a Technical Support Specialist or in a similar IT role.
• Strong understanding of network protocols, operating systems (Windows, Linux), and database management.
• Proficiency with various IT support tools and ticketing systems.
• Excellent analytical and problem-solving skills.
• Strong communication and customer service skills.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly advantageous.

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and IT certifications.
• Access to cutting‑edge technology and tools.
• A dynamic and challenging work environment in Randburg.
• Generous paid time off and retirement savings plan.