Field Support Technician – Access & Security Systems

CF Consulting; Gauteng; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Company vehicle for site visits

Competitive salary based on experience

Tools of trade provided

Job summary

A leading provider of safety solutions in South Africa is seeking a Field Support Technician to join their team. The successful applicant will have at least 5 years of IT experience, focusing on networking and troubleshooting. This role involves the installation and integration of hardware and software systems, providing extensive technical support, and ensuring customer training and satisfaction. A valid driver's license and transport are essential. Competitive compensation is negotiable based on experience.

Qualifications

• Minimum 5 years’ experience in IT, with a strong focus on Networking and all Microsoft Operating Systems.
• Exceptional troubleshooting skills; experience with electronics or PC hardware is a distinct advantage.
• Strong interpersonal skills and a professional appearance, with experience in helpdesk environments.

Responsibilities

• Lead the on-site installation of both hardware and software solutions.
• Provide end-to-end support for hardware and software systems.
• Conduct advanced fault-finding and problem-solving.
• Educate customers on product functionality and software interfaces.
• Maintain high levels of customer satisfaction.

Skills

Networking

Troubleshooting

Interpersonal skills

Helpdesk experience

Education

A+ certification or IT related qualifications

Matric (Grade 12)

Tools

Company cellphone

Company laptop

Job description

A leading provider of safety solutions in South Africa is seeking a Field Support Technician to join their team. The successful applicant will have at least 5 years of IT experience, focusing on networking and troubleshooting. This role involves the installation and integration of hardware and software systems, providing extensive technical support, and ensuring customer training and satisfaction. A valid driver's license and transport are essential. Competitive compensation is negotiable based on experience.