Field Support Technician

Orica; Midrand; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Orica is seeking a Field Support Technician in Midrand, South Africa. You will provide onsite and remote technical support for surveying instruments, equipment, and digital solutions, travelling regularly to client sites to ensure safe operation and operational excellence.

You will conduct inspections, maintenance and calibrations, train users, and deliver product demonstrations while maintaining high safety and service standards in a dynamic, global mining environment.

Qualifications

• Technical qualification or practical experience in mechanical systems, mining, drilling or a related field.
• Experience using directional downhole and orientation tooling, survey equipment, mobile devices and computer-based systems.
• Strong troubleshooting skills with the ability to follow technical procedures and maintain accurate records.
• Clear written and verbal English communication skills, with the ability to train and support users with varying levels of technical knowledge.
• A valid driver's licence and passport, with the ability to meet customer, security, medical and site access requirements.
• Flexibility and willingness to travel regularly and work at remote surface or underground sites when required.

Responsibilities

• Provide onsite and remote technical support, including installation, configuration, operation and troubleshooting of equipment and software.
• Conduct equipment inspections, performance checks, preventative maintenance and authorised repairs to ensure operational readiness.
• Perform equipment QA/QC activities, calibration checks and maintain a safe, organised workshop environment.
• Complete service reports, document technical findings and ensure customer enquiries are resolved efficiently and professionally.
• Extract, process and quality‑check survey data while supporting customers with approved workflows and technical guidance.
• Deliver product demonstrations and customer training, ensuring users understand the safe and effective operation of equipment, software and approved workflows.

Skills

Troubleshooting

English communication

Driver's license

Willingness to travel

Technical knowledge

Education

Mechanical field or related technical qualification

Tools

Survey equipment

Mobile devices

Computer systems

Job description

At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.

It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

About the role

We are delighted to announce that we are looking for a talented Field Support Technician to join our team in Midrand, South Africa, as a future shaper. In this exciting role, you will play a key part in delivering safe, reliable and customer-focused technical support for surveying instruments, equipment and digital solutions.

Working across customer and mine sites, you will help ensure the successful deployment, operation and optimisation of industry-leading technology that supports drilling, surveying and mining activities. Regular travel will provide the opportunity to work with a diverse range of customers, build strong professional relationships and contribute to solving complex technical challenges in the field. As a trusted technical expert, you will be instrumental in maintaining high standards of safety, quality and service while helping customers maximise the value of our solutions and achieve operational excellence.

This role offers the opportunity to work in a dynamic environment where innovation, continuous improvement and collaboration are highly valued. If you are passionate about technology, enjoy hands‑on problem solving and thrive in customer‑facing environments, we would love to hear from you.

What you will be doing

• Provide onsite and remote technical support, including installation, configuration, operation and troubleshooting of equipment and software.
• Conduct equipment inspections, performance checks, preventative maintenance and authorised repairs to ensure operational readiness.
• Perform equipment QA/QC activities, calibration checks and maintain a safe, organised workshop environment.
• Complete service reports, document technical findings and ensure customer enquiries are resolved efficiently and professionally.
• Extract, process and quality‑check survey data while supporting customers with approved workflows and technical guidance.
• Deliver product demonstrations and customer training, ensuring users understand the safe and effective operation of equipment, software and approved workflows.

What you will bring

• Technical qualification or practical experience in mechanical systems, mining, drilling or a related field.
• Experience using directional downhole and orientation tooling, survey equipment, mobile devices and computer-based systems.
• Strong troubleshooting skills with the ability to follow technical procedures and maintain accurate records.
• Clear written and verbal English communication skills, with the ability to train and support users with varying levels of technical knowledge.
• A valid driver's licence and passport, with the ability to meet customer, security, medical and site access requirements.
• Flexibility and willingness to travel regularly and work at remote surface or underground sites when required.

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

We respect and value all

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions.

All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.