Field Support Engineer - Hybrid

Placements24; Rustenburg; Hybrid; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Health, dental & vision insurance

Retirement savings plan

Generous paid time off

Professional development & certs

Job summary

Placements24 in Rustenburg is seeking a dynamic Field Support Engineer to join our client’s team. The role blends on-site field work with remote support to maintain advanced industrial systems at client sites.

You will diagnose issues, perform preventative maintenance, and provide clear technical guidance while collaborating with the engineering team to improve products. A hybrid work model offers balanced field presence and remote support, with career development opportunities.

Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related technical field.
• Minimum of 3 years of experience in a field support or engineering role.
• Proficiency in diagnostic tools, testing equipment, and remote support technologies.
• Strong understanding of industrial systems, automation, or related technologies.
• Excellent problem-solving abilities and customer service skills.
• Ability to travel to client sites and work in a hybrid model.

Responsibilities

• Provide expert on-site and remote support for installation, maintenance, and repair of complex systems.
• Conduct thorough diagnostics and troubleshooting to identify and resolve technical issues promptly.
• Perform scheduled preventative maintenance and system upgrades to ensure peak performance.
• Communicate effectively with clients, providing technical guidance and status updates.
• Document all service activities, findings, and resolutions in the company’s service management system.
• Collaborate with the engineering team to relay client feedback and suggest product improvements.

Skills

Problem-solving

Customer service

Industrial systems

Automation

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Mechanical Engineering

Tools

Diagnostic tools

Testing equipment

Remote support technologies

Job description

About the Role

Our client seeks a dynamic Field Support Engineer to join their team in Rustenburg , operating on a hybrid model. This role is pivotal in ensuring the optimal functionality and maintenance of advanced technological systems at client sites, complemented by remote support capabilities. You will be instrumental in delivering on-site technical expertise when required, while also leveraging remote tools for proactive monitoring and rapid issue resolution. This position offers a blend of field engagement and remote work flexibility, allowing for a balanced approach to technical support and client relationship management within the industrial sector.

Key Responsibilities

• Provide expert on-site and remote support for the installation, maintenance, and repair of complex systems.
• Conduct thorough diagnostics and troubleshooting to identify and resolve technical issues promptly.
• Perform scheduled preventative maintenance and system upgrades to ensure peak performance.
• Communicate effectively with clients, providing technical guidance and status updates.
• Document all service activities, findings, and resolutions in the company's service management system.
• Collaborate with the engineering team to relay client feedback and suggest product improvements.

Requirements

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
• Minimum of 3 years of experience in a field support or engineering role.
• Proficiency in diagnostic tools, testing equipment, and remote support technologies.
• Strong understanding of industrial systems, automation, or related technologies.
• Excellent problem-solving abilities and customer service skills.
• Ability to travel to client sites as needed and work effectively in a hybrid model.

Benefits

• Competitive salary and performance-based bonus structure.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with employer contribution.
• Generous paid time off and holidays.
• Opportunities for professional development and certifications.