Field Service Technician - Hybrid Role

Placements24; Sandton; Hybrid; ZAR 180,000 - 330,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

Paid time off and holidays

Training and development

Hybrid work schedule

Job summary

Placements24 is seeking a capable Field Service Technician for a hybrid role in Sandton. You will diagnose, repair, and maintain equipment at client sites and provide remote support as needed.

The role combines hands‑on service with virtual assistance, requiring strong mechanical and electrical aptitude, problem‑solving skills, and a customer‑centric approach to ensure high service standards.

Qualifications

• Experience as Field Service Technician or similar technical role.
• Strong mechanical and electrical troubleshooting abilities.
• Familiarity with remote support tools is a plus.
• Excellent problem-solving and customer focus.
• Ability to manage time and work independently in a hybrid setup.
• Valid driver's license and clean driving record.

Responsibilities

• Install, maintain, and repair equipment at client sites.
• Perform remote diagnostics and virtual support for clients.
• Analyze problems and develop effective solutions.
• Document all service activities in the reporting system.
• Communicate with clients and update on progress.
• Collaborate with internal teams to resolve issues.
• Follow safety regulations during on-site and remote work.

Skills

Field service experience

Mechanical aptitude

Electrical aptitude

Troubleshooting

Remote support

Time management

Driver's license

Education

Technical certification or degree

Tools

Remote support tools

Job description

About the Role

Our client is seeking a competent Field Service Technician for a hybrid role based in Sandton. This position requires a blend of hands‑on service delivery at client sites and remote technical support, ensuring the smooth operation of sophisticated equipment. You will be responsible for diagnosing, repairing, and maintaining machinery, as well as providing virtual assistance and guidance to clients. The hybrid model allows for flexibility while ensuring critical on‑site support is provided, making this an excellent opportunity for a technically skilled individual looking for a balanced work arrangement.

Key Responsibilities

• Perform installation, maintenance, and repair of technical equipment at customer locations.
• Conduct remote diagnostics and provide virtual troubleshooting support to clients.
• Analyze technical problems and develop effective solutions.
• Ensure all service activities are accurately documented in the company's service reporting system.
• Communicate with clients to understand their needs and provide updates on service progress.
• Collaborate with internal teams to resolve complex technical issues and improve service delivery.
• Adhere to all safety regulations and company procedures during on‑site and remote work.

Requirements

• Proven experience as a Field Service Technician or in a similar technical role.
• Strong mechanical and electrical aptitude, with the ability to troubleshoot complex systems.
• Familiarity with remote support tools and technologies is a significant advantage.
• Excellent problem‑solving skills and a customer‑centric approach.
• Ability to manage time effectively and work independently in a hybrid environment.
• A valid driver's license and clean driving record.
• Technical certification or a degree in a relevant field is preferred.

Benefits

• Competitive annual salary with performance‑based incentives.
• Comprehensive medical, dental, and vision insurance.
• Paid time off and company‑observed holidays.
• Opportunities for ongoing training and professional development.
• A flexible hybrid work schedule that supports work‑life balance.