Field Service Engineer - Energy Storage Training

AlphaESS South Africa

Johannesburg

On-site

ZAR 420,000 - 620,000

Full time

5 days ago

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Job summary

Alpha ESS South Africa is seeking a proactive Field Service Engineer to support customers, installers and partners across the product lifecycle. You will perform field installations, system tests, on-site troubleshooting and guide technical issues to resolution.

Fluent English is required; additional languages are a plus. You will organize spare parts, service data and after-sales documentation while delivering hands-on technical training to dealers and service partners.

Qualifications

Bachelor's degree in Electrical Engineering, Renewable Energy, Automation or related fields.
Experience in energy storage, PV, inverter or electrical engineering is preferred.
Strong technical understanding and hands-on capability for installation and troubleshooting.
Excellent communication and presentation skills; able to support both business customers and end users.

Responsibilities

Serve as the technical point of contact for customers, installers and business partners throughout the entire product lifecycle.
Perform field installations, system tests and on-site troubleshooting to identify and resolve operational problems.
Handle and process customer complaints; coordinate solutions and follow up to ensure timely resolution.
Organize and manage spare parts, after-sales documentation, customer records and service data.
Conduct field testing, collect performance information and report findings to internal teams for continuous improvement.
Deliver after-sales technical training for dealers, installers and service partners on installation, operation, maintenance and troubleshooting.