Technical Service Support Engineer

AlphaESS South Africa; Johannesburg; On-site; ZAR 420,000 - 620,000; Full time

Job summary

Alpha ESS South Africa is seeking a proactive Field Service Engineer to support customers, installers and partners across the product lifecycle. You will perform field installations, system tests, on-site troubleshooting and guide technical issues to resolution.

Fluent English is required; additional languages are a plus. You will organize spare parts, service data and after-sales documentation while delivering hands-on technical training to dealers and service partners.

Qualifications

• Bachelor's degree in Electrical Engineering, Renewable Energy, Automation or related fields.
• Experience in energy storage, PV, inverter or electrical engineering is preferred.
• Strong technical understanding and hands-on capability for installation and troubleshooting.
• Excellent communication and presentation skills; able to support both business customers and end users.

Responsibilities

• Serve as the technical point of contact for customers, installers and business partners throughout the entire product lifecycle.
• Perform field installations, system tests and on-site troubleshooting to identify and resolve operational problems.
• Handle and process customer complaints; coordinate solutions and follow up to ensure timely resolution.
• Organize and manage spare parts, after-sales documentation, customer records and service data.
• Conduct field testing, collect performance information and report findings to internal teams for continuous improvement.
• Deliver after-sales technical training for dealers, installers and service partners on installation, operation, maintenance and troubleshooting.

Skills

Field service

Troubleshooting

Customer support

English

Education

Bachelor's in Electrical Eng

Job description

Alpha ESS is a leading manufacturer of electricity storage systems and a pioneer in the successful implementation of the energy transition. After more than 10 years of experience in the production of energy storage solutions, Alpha ESS has already installed over 30,000 stationary storage solutions worldwide. In order to be able to continue this success, Alpha ESS is reaching out to new talented colleagues. We are looking for enthusiastic, responsible, and reliable new members of our team who want to work together to preserve the environment and our planet.

Responsibilities:

• - Serve as the technical point of contact for customers, installers and business partners throughout the entire product lifecycle.
• - Perform field installations, system tests and on-site troubleshooting to identify and resolve operational problems.
• - Handle and process customer complaints; coordinate solutions and follow up to ensure timely resolution.
• - Organize and manage spare parts, after-sales documentation, customer records and service data.
• - Conduct field testing, collect performance information and report findings to internal teams for continuous improvement.
• - Deliver after-sales technical training for dealers, installers and service partners on installation, operation, maintenance and troubleshooting.

Qualifications:

• - Bachelor's degree in Electrical Engineering, Renewable Energy, Automation or related fields.
• - Experience in energy storage, PV, inverter or electrical engineering is preferred.
• - Strong technical understanding and hands-on capability for installation and troubleshooting.
• - Excellent communication and presentation skills; able to support both business customers and end users.
• - Customer-oriented mindset, proactive attitude and ability to work independently.
• - English required; additional languages are an advantage.