Field Service Engineer

gea; Worcester; On-site; ZAR 350,000 - 520,000; Full time

Job summary

GEA Field Service Engineer in Worcester, Western Cape, is responsible for the execution of planned and unplanned After-Sales/Service activities to sustain and strengthen customer relationships across GEA Equipment, Solutions and Service throughout the equipment, solution or service product life cycle.

The role requires high-quality workmanship, effective communication, and the ability to foster trusting relationships with colleagues and clients to ensure long-term customer retention in Africa

Qualifications

• Certificate, Diploma or relevant Artisan qualification in a technical field applicable to our organization.
• Minimum of 5 years' experience within the industry.
• Completed Health & Safety training courses.

Responsibilities

• Troubleshooting of GEA equipment and other manufacturer's equipment.
• Performing of planned and unplanned services and maintenance and repairs to equipment of all types and sizes as per applicable GEA SOP's and maintenance manuals.
• Installation and Commissioning of Equipment.
• Assist in Service Project Execution activities.
• Overhauling of Ammonia equipment.
• Travel for business support in Africa.
• Performing of tasks as per the defined and strict schedule to meet the deadline.
• Carry out site visits, audit and monitor site performance.
• Gathering and classifying data using various measuring equipment applicable to the equipment.
• Read gauges and instruments, and adjusts mechanisms such as valves, controls, and pumps to control level of fluid pressure and distribution in systems.
• Operate various equipment in compliance with legal guidelines.
• Testing of malfunctioning systems and components using electrical, mechanical, digital, and pneumatic controls.
• Coordinate with other departments for various purposes like budget expenditures, deadlines, and other technical support.
• Preparation of quotation estimates for repairs and maintenance, installation, and commissioning of equipment.
• Maintaining of records of repairs and maintenance of equipment requiring future service as per maintenance schedules, corporate governance, legal requirements, and customer requirements.
• Coordinating of work schedules with other departments and shops to keep inconvenience to a minimum.
• Providing of technical direction to service personnel.
• Adhering and following all HSE governance of GEA and customers
• Deliver service execution of the highest quality.

Skills

Problem solving

Customer service

Planning

Communication

Teamwork

Integrity

Safety awareness

Education

Certificate, Diploma or Artisan qualification in a technical field

5 years' experience in the industry

Tools

Mechanical

Electrical AC & DC

Millwright

Fitter & Turner

Refrigeration

Job description

The Field Service Engineer will assume the responsibility for the execution of planned and unplanned After- Sales/Service activities to sustain and strengthen the ongoing relationship between our customers in our core business areas namely GEA Equipment, Solutions and Service throughout the Equipment, Solution or Service product life cycle. This role demands an aptitude to deliver high-quality workmanship, communication effectiveness, and the ability to foster trusting relationships with colleagues and clients to ensure the retention of our customers.

Responsibilities / Tasks

• Troubleshooting of GEA equipment and other manufacturer's equipment.
• Performing of planned and unplanned services and maintenance and repairs to equipment of all types and sizes as per applicable GEA SOP's and maintenance manuals.
• Installation and Commissioning of Equipment.
• Assist in Service Project Execution activities.
• Overhauling of Ammonia equipment.
• Travel for business support in Africa.
• Performing of tasks as per the defined and strict schedule to meet the deadline.
• Carry out site visits, audit and monitor site performance.
• Gathering and classifying data using various measuring equipment applicable to the equipment.
• Read gauges and instruments, and adjusts mechanisms such as valves, controls, and pumps to control level of fluid pressure and distribution in systems.
• Operate various equipment in compliance with legal guidelines.
• Testing of malfunctioning systems and components using electrical, mechanical, digital, and pneumatic controls.
• Coordinate with other departments for various purposes like budget expenditures, deadlines, and other technical support.
• Preparation of quotation estimates for repairs and maintenance, installation, and commissioning of equipment.
• Maintaining of records of repairs and maintenance of equipment requiring future service as per maintenance schedules, corporate governance, legal requirements, and customer requirements.
• Coordinating of work schedules with other departments and shops to keep inconvenience to a minimum.
• Providing of technical direction to service personnel.
• Adhering and following all HSE governance of GEA and customers
• Deliver service execution of the highest quality.

Your Profile / Qualifications

Qualifications & Experience

• Certificate, Diploma or relevant Artisan qualification in a technical field applicable to our organization.
• Minimum of 5 years' experience within the industry.
• Completed Health & Safety training courses.

Technical Expertise:

• Mechanical
• Electrical AC & DC
• Millwright
• Fitter & Turner
• Refrigeration

Skills & Competencies:

• Ability to read and interpret basic schematics, drawings, and diagrams.
• Strong problem-solving skills with the ability to identify and resolve issues in a timely manner.
• Proficient in Microsoft Office applications.
• Customer service orientated.
• Strong planning and organizational skills
• Ability to perform effectively under pressure.
• Good verbal and written communication skills.
• Strong teamwork and collaboration skills.
• Demonstrates integrity, professionalism, and ethical conduct.
• Commitment to safety, quality, and continuous improvement.