Field Service Engineer

Gea Group; Worcester; On-site; ZAR 350,000 - 550,000; Full time

Job summary

The Field Service Engineer will assume responsibility for the execution of planned and unplanned After-Sales/Service activities to sustain and strengthen relationships with our customers in our core business areas namely GEA Equipment, Solutions and Service throughout the Equipment, Solution or Service product life cycle.

This role demands an aptitudeto deliver high-quality workmanship, communication effectiveness, and the ability to foster trusting relationships with colleagues and clients to

Qualifications

• Certificate, Diploma or Artisan qualification in a technical field.
• Minimum 5 years’ experience within the industry.
• Completed Health & Safety training courses.

Responsibilities

• Troubleshoot equipment and perform planned and unplanned maintenance and repairs.
• Install and Commission equipment and assist in service project execution.
• Travel for business support in Africa and coordinate with other departments.
• Prepare quotations and maintain records of repairs and maintenance.
• Adhere to HSE governance and deliver high-quality service.

Skills

Reading schematics

Problem solving

MS Office

Customer service

Planning

Communication

Teamwork

Integrity

Safety

Education

Technical certificate/diploma or Artisan qualification

Health & Safety training

Minimum 5 years field experience

Job description

The Field Service Engineerwill assume theresponsibilityfor theexecution of planned and unplannedAfter-Sales/Service activitiestosustain and strengthen the ongoing relationship between our customersinour corebusinessareas namely GEA Equipment, Solutions and Service throughout the Equipment, Solution or Service productlife cycle.This role demandsan aptitudeto deliver high-quality workmanship, communicationeffectiveness,and the ability to foster trusting relationships with colleagues and clientsto ensure the retention of our customers.

Responsibilities / Tasks

• Troubleshooting of GEA equipment and othermanufacturer’sequipment.

• Performing of planned and unplannedservices and maintenance and repairsto equipment of all types and sizesas perapplicableGEA SOP’s and maintenance manuals.

• Installation andCommissioningof Equipment.

• Assistin Service Project Execution activities.

• Overhauling of Ammoniaequipment.

• Travel for business support in Africa.

• Performing oftasks as per the defined and strict schedule to meet the deadline.

• Carry out site visits,auditandmonitorsite performance.

• Gathering and classifying data using variousmeasuring equipment applicable to the equipment.

• Read gauges and instruments, andadjustsmechanisms such as valves, controls, and pumps to control level of fluid pressure and distribution in systems.

• Operate various equipment in compliance with legal guidelines.

• Testing of malfunctioning systems and components using electrical, mechanical, digital, and pneumatic controls.

• Coordinate with other departments for variouspurposeslike budget expenditures,deadlines,and other technical support.

• Preparation of quotation estimates for repairs and maintenance,installation,and commissioning of equipment.

• Maintaining ofrecords of repairs and maintenance of equipment requiring future service as per maintenance schedules, corporate governance, legalrequirements,and customer requirements.

• Coordinating ofwork schedules with other departments and shops to keep inconvenience to a minimum.

• Providing oftechnical directiontoservicepersonnel.

• Adhering and following all HSE governance of GEA and customers

• Deliver service execution of the highest quality.

Your Profile / Qualifications

Qualifications & Experience

• Certificate, Diploma or relevant Artisan qualification in a technical field applicable to our organization.
• Minimum of 5 years’ experience within the industry.
• Completed Health & Safety training courses.

Technical Expertise:

Demonstrated in one or more of the following trades:

• Mechanical

• Electrical AC & DC

• Millwright

• Fitter & Turner

• Refrigeration

Skills & Competencies:

• Ability to read and interpret basic schematics, drawings, and diagrams.
• Strong problem-solving skills with the ability to identify and resolve issues in a timely manner.
• Proficient in Microsoft Office applications.
• Customer service orientated.
• Strong planning and organizational skills
• Ability to perform effectively under pressure.
• Good verbal and written communication skills.
• Strong teamwork and collaboration skills.
• Demonstrates integrity, professionalism, and ethical conduct.
• Commitment to safety, quality, and continuous improvement.