Field Service Engineer

i Place People; Midrand; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Skinchem is seeking a seasoned Field Service Engineer with sales experience for the manufacturing industry in Gauteng. The role involves troubleshooting and repair of weighing and inspection equipment, plus customer interactions during service visits to identify new opportunities.

Responsibilities include presenting offers, detailing machine specifications, and following from quotation to order, with detailed visit reports on Salesforce; a Bachelor's in Electronic Engineering or Mechatronics is

Qualifications

• Bachelor's Degree or Allied Qualification in Electronic Engineering / Mechatronics.
• Formal Sales Training would be advantageous.

Responsibilities

• Participate in troubleshooting and repair activities to equipment.
• Mentor and train Apprentice Engineer with routine maintenance, fault finding and installations.
• Attend to breakdowns during and after business hours.
• Sales visits to new and existing clients when technical responsibilities are slow.
• Collect information and open an enquiry.
• Present the offer to the client and go through the specification of the machine.
• Follow up on opportunities from quotation right through to order.
• Compile detailed visit reports on Salesforce.
• Handling of customer complaints and resolving conflict.

Skills

Interpersonal Skills

Teamwork

Education

Bachelor's Degree or Allied Qualification in Electronic Engineering / Mechatronics

Job description

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Our client is a leader in the food packaging industry.

We are looking for a seasoned Field Service Engineer with some Sales Experience in the Manufacturing Industry.

Duties & Responsibilities

Responsibilities:

• Participate in troubleshooting and repair activities to equipment.
• Mentor and train Apprentice Engineer with routine maintenance, fault finding and installations.
• Attend to breakdowns during and after business hours.
• Sales visits to new and existing clients when technical responsibilities are slow.
• Collect information and open an enquiry.
• Present the offer to the client and go through the specification of the machine.
• Follow up on opportunities from quotation right through to order.
• Compile detailed visit reports on Salesforce.
• Handling of customer complaints and resolving conflict.

Desired Experience & Qualification

Qualifications:

• Bachelor's Degree or Allied Qualification in Electronic Engineering / Mechatronics
• Formal Sales Training would be advantageous.

Skills & Attributes:

• Solid understanding of electronic engineering principles and concepts.
• Interpersonal Skills
• Technical Marketing/Sales experience an advantage.
• Strong problem-solving skills and attention to detail, with the ability to analyse complex problems and identify solutions.
• Excellent communication and teamwork skills, with the ability to collaborate effectively with colleagues and stakeholders.
• Eagerness to learn and adapt to new technologies and methodologies in the field of Weighing and Inspection Equipment.

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Skinchem, 1 Bell Street, Meadowdale, Germiston