Family Support Specialist - Western Cape

Placements24; Cape Town; On-site; ZAR 260,000 - 380,000; Full time

Benefits offered by this job

Medical Aid

Pension Fund

Paid Time Off

Job summary

Placements24 in Cape Town, Western Cape, seeks an experienced Family Support Specialist to empower families and coordinate resources. The role focuses on strengthening family well‑being, guiding families through challenges, and connecting them with education, healthcare, and social services within the Western Cape.

The ideal candidate has a social work background, 3+ years’ experience with families, strong communication, case management, and crisis skills.

Qualifications

• Bachelor's degree in Social Work, Psychology, Family Studies, or related field.
• Minimum of 3 years' experience working directly with families in social care or counselling.
• Excellent interpersonal and communication skills; ability to build rapport with diverse families.
• Proficiency in case management and keeping confidential client records.
• Valid driver's license and reliable transportation for home visits.

Responsibilities

• Providing direct support and counselling to families in difficulty.
• Assessing needs and developing tailored support plans.
• Facilitating access to community services, education programs, and healthcare.
• Conducting home visits and family engagement activities.
• Mediating conflicts and promoting positive communication.
• Collaborating with schools and healthcare providers.
• Organising parenting workshops and family events.
• Maintaining detailed, confidential client records.
• Advocating for family needs within systems.
• Responding to emergent needs and providing crisis intervention.

Skills

Interpersonal skills

Active listening

Case management

Autonomy

Crisis management

Education

Bachelor's degree in Social Work

Job description

About the Role

Our client, a prominent provider of community and social care services, is seeking an experienced and compassionate Family Support Specialist to join their dedicated team in Cape Town, Western Cape . This vital role focuses on empowering families and improving their overall well-being through comprehensive support and resource coordination. The ideal candidate will possess a deep understanding of family dynamics and a commitment to fostering resilient family units. You will be instrumental in providing guidance, resources, and practical assistance to families navigating various challenges. This position offers a meaningful career path for individuals passionate about strengthening families and contributing to the social fabric of the Western Cape . We are dedicated to supporting the communities we serve and seek individuals who share this commitment.

Key Responsibilities

Providing direct support and counselling to families experiencing difficulties. Assessing family needs and developing tailored support plans. Facilitating access to community services, educational programs, and healthcare for families. Conducting home visits and family engagement activities. Mediating family conflicts and promoting positive communication strategies. Collaborating with schools, healthcare providers, and other social service agencies. Organising parenting workshops and family-focused events. Maintaining detailed and confidential client records. Advocating for family needs within various systems. Responding to emergent family needs and providing crisis intervention.

Requirements

Bachelor's degree in Social Work, Psychology, Family Studies, or a related field. Minimum of 3 years' experience working directly with families in a social care or counselling setting. In-depth knowledge of family support systems and resources available in Cape Town and the surrounding Western Cape region. Excellent interpersonal, communication, and active listening skills. Demonstrated ability to build rapport and trust with diverse families. Proficiency in case management and client record-keeping. Ability to work autonomously and manage a caseload effectively. Strong crisis management and problem‑solving capabilities. Valid driver's licence and reliable transportation for home visits. A profound passion for strengthening families and community well‑being.

Benefits

Our client offers a competitive salary package, reflective of your experience and qualifications, along with a generous benefits plan including medical aid, a pension fund, and paid time off. We are committed to the professional growth of our employees, providing opportunities for continuous learning, workshops, and further training. You'll be joining a supportive and collaborative team environment where your contributions are valued. This role provides the immense satisfaction of making a direct and positive impact on families' lives within Cape Town and the broader Western Cape . Join our client and help build stronger, more resilient families.