Family Support Specialist

Placements24; Mossel Bay; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Professional development

Team environment

Paid time off

Employee assistance programs

Job summary

Placements24 in Mossel Bay, Western Cape, seeks a dedicated Family Support Specialist to empower local families. You will provide counseling, advocacy, and tailored support plans, connecting clients with housing, employment, and healthcare resources.

The role involves workshops, reporting, and collaboration with social workers and educators to ensure integrated services. The position is on-site in Mossel Bay, with a focus on building trust, addressing family dynamics, and promoting well‑being.

Qualifications

• Relevant degree or diploma in Social Work or related field.
• Experience with families in a support or counseling capacity.
• Understanding of family dynamics and child development.
• Excellent interpersonal and active listening skills.
• Ability to build trust with diverse families.
• Knowledge of Mossel Bay resources advantageous.

Responsibilities

• Provide direct support, counseling, and advocacy services to families in need.
• Assess family strengths and challenges to develop individualized support plans.
• Facilitate family meetings and mediation sessions to address conflicts and improve communication.
• Connect families with relevant community resources and services, such as housing assistance, employment support, and healthcare.
• Develop and deliver workshops or group sessions on topics relevant to family well‑being.
• Maintain confidential client records and document progress accurately.
• Collaborate with other professionals, including social workers, educators, and healthcare providers, to ensure integrated support.
• Monitor family progress and adjust support plans as needed.
• Promote positive parenting skills and strategies.

Skills

Interpersonal communication

Active listening

Crisis intervention

Record-keeping

Resource networking

Empathy

Case management software

Education

Social Work / related degree

Job description

About the Role

Our client is seeking a dedicated and empathetic Family Support Specialist to join their team in Mossel Bay, Western Cape . This role is crucial in providing comprehensive support services to families facing various challenges, empowering them to build stronger, healthier relationships and overcome obstacles. You will work directly with families, offering guidance, resources, and intervention strategies to promote well‑being and resilience. This position requires a compassionate individual with excellent communication and problem‑solving skills, who is committed to making a positive difference in the lives of families in the Mossel Bay community. The role involves both direct client interaction and collaboration with other community service providers. This is an on‑site position, requiring regular engagement within the local area.

Key Responsibilities

• Provide direct support, counseling, and advocacy services to families in need.
• Assess family strengths and challenges to develop individualized support plans.
• Facilitate family meetings and mediation sessions to address conflicts and improve communication.
• Connect families with relevant community resources and services, such as housing assistance, employment support, and healthcare.
• Develop and deliver workshops or group sessions on topics relevant to family well‑being.
• Maintain confidential client records and document progress accurately.
• Collaborate with other professionals, including social workers, educators, and healthcare providers, to ensure integrated support.
• Monitor family progress and adjust support plans as needed.
• Promote positive parenting skills and strategies.

Requirements

• A relevant degree or diploma in Social Work, Psychology, Family Studies, or a related field.
• Previous experience working directly with families in a support or counseling capacity.
• Understanding of family dynamics, child development, and common family stressors.
• Excellent interpersonal, communication, and active listening skills.
• Ability to build trust and rapport with diverse families.
• Strong problem‑solving and crisis intervention skills.
• Proficiency in record‑keeping and case management.
• Knowledge of local community resources in the Mossel Bay area is advantageous.
• A genuine commitment to family empowerment and well‑being.

Benefits

• Competitive annual salary of .
• Opportunities for professional development and specialized training.
• A supportive team environment dedicated to family well‑being.
• The chance to make a meaningful impact within the Mossel Bay community.
• Paid time off and access to employee assistance programs.