FAIS-Savvy Branch Advisor | Elevate Client Service

Fnbnamibia

Soweto

On-site

ZAR 543,000 - 651,000

Full time

8 days ago

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Job summary

FNB Soweto is seeking a Branch Advisor to deliver compliant, professional financial advice in a high-volume branch. You will build lasting client relationships and educate customers on the best banking channels, while adhering to FAIS, FICA, and TCF standards. Join a team that values integrity and service excellence at our POP branches.

You will work in a dynamic environment with targets, support from a broad product suite, and ongoing opportunities for growth in the local market.

Qualifications

Minimum Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.
Strong understanding of FAIS, TCF, and client-centric advice principles.

Responsibilities

Build and manage long-term client relationships to support retention and growth.
Provide a positive customer experience by being helpful and sensitive to customer transactional needs.
Educate customers to the correct Banking platform aligned with their needs.
Connect with customers by living up to the brand promise of how we can help you at all times.
Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals.
Maintain accurate and complete client records and documentation.
Achieve individual and branch sales and service targets.
Take accountability for personal performance and professional development.