Client-Centric Banking Advisor (FAIS)

firstrand; Soweto; On-site; ZAR 240,000 - 290,000; Full time

Benefits offered by this job

Growth opportunities

Challenging environment

Professional development

Brand ambassador role

Job summary

FirstRand Group's FNB POP in Gauteng Soweto is hiring a Branch Advisor to deliver compliant, professional financial advice in a high-volume branch. You will focus on understanding client needs, offering appropriate product solutions, and building lasting relationships.

You will work within FAIS, FICA, and TCF frameworks, strive for service excellence, stay updated on products, and contribute to branch sales targets while representing the brand promise of helping customers.

Qualifications

• FAIS, TCF and client-centric advice principles.
• 1–3 years of experience in customer-facing environments.
• Knowledge of banking products and policies.

Responsibilities

• Build and manage long-term client relationships to support retention and growth.
• Provide compliant financial advice and banking solutions.
• Maintain accurate client records and documentation.
• Achieve individual and branch sales and service targets.

Skills

Client relationships

Sales targets

Customer service

FAIS compliance

Interpersonal skills

Education

NQF Level 5 Certificate in Banking or related FAIS

Job description

FirstRand Group's FNB POP in Gauteng Soweto is hiring a Branch Advisor to deliver compliant, professional financial advice in a high-volume branch. You will focus on understanding client needs, offering appropriate product solutions, and building lasting relationships.

You will work within FAIS, FICA, and TCF frameworks, strive for service excellence, stay updated on products, and contribute to branch sales targets while representing the brand promise of helping customers.