FAIS‑Certified Personal Banking Advisor

Absa Ins & Fin Advise(Pty; eLukwatini; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Absa is seeking a dedicated Retail Banking Advisor to provide needs-based financial guidance to individual customers and drive sales within our branch network. You will ensure regulatory compliance and deliver a high-quality customer experience, supporting digital adoption and responsible banking practices.

Responsibilities include proactive client acquisition, accurate needs analyses, and maintaining strong advisory records while upholding Absa's service standards and risk controls in a dynamic

Qualifications

• Provide needs-based financial advice and sales to individual retail customers.
• Ensure compliance with FAIS, TCF and risk frameworks.
• Deliver excellent customer service and resolve queries.

Responsibilities

• Proactively acquire customers and hit sales targets.
• Deliver professional customer service across touchpoints.
• Support lead generation to branch growth.
• Maintain pipeline hygiene and reporting.
• Adhere to governance and compliance standards.

Skills

Sales skills

Customer service

Needs analysis

Compliance awareness

Education

FETC: Banking

FETC: Finance

Job description

Absa is seeking a dedicated Retail Banking Advisor to provide needs-based financial guidance to individual customers and drive sales within our branch network. You will ensure regulatory compliance and deliver a high-quality customer experience, supporting digital adoption and responsible banking practices.

Responsibilities include proactive client acquisition, accurate needs analyses, and maintaining strong advisory records while upholding Absa's service standards and risk controls in a dynamic