Retail Banking Sales Pro — Grow Client Portfolios

1001 Absa Bank; Carnarvon; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Absa Bank is seeking a Customer Advisor to provide needs-based financial guidance, sales and service to individual retail customers, while ensuring FAIS, TCF and risk controls are followed.

You will proactively acquire customers, deliver outstanding service across channels, manage a portfolio, promote digital channels, and work flexibly in branch environments to uphold Absa's standards.

Qualifications

• Proven ability to advise customers on retail banking products.
• Strong knowledge of FAIS, TCF and risk governance.

Responsibilities

• Proactively acquire customers and deliver sales against targets.
• Deliver efficient and professional customer service across touchpoints.
• Support lead generation and campaigns to grow branch performance.
• Explain product features, benefits, risks and costs clearly to customers.
• Achieve individual sales, growth and cross-sell targets.
• Operate in line with FAIS, FICA, AML and internal risk policies.

Skills

Sales & Advisory

CRM Management

Customer Service

Compliance Awareness

Education

FETC Banking

FETC Finance

Job description

Absa Bank is seeking a Customer Advisor to provide needs-based financial guidance, sales and service to individual retail customers, while ensuring FAIS, TCF and risk controls are followed.

You will proactively acquire customers, deliver outstanding service across channels, manage a portfolio, promote digital channels, and work flexibly in branch environments to uphold Absa's standards.