Facilities Manager

Tsebo Solutions Group; Johannesburg; On-site; ZAR 900,000 - 1,150,000; Full time

Job summary

Tsebo Solutions Group is seeking a senior Facilities Manager to lead strategic and operational FM responsibilities across multiple sites in Johannesburg. You will oversee client relationships, ensure SLA adherence, and drive improvements in service delivery, safety, and cost control.

You will manage budgets, reporting, and governance while guiding a team of facilities professionals to maintain high performance and compliance with policies and standards.

Qualifications

• Minimum Grade 12 with a tertiary qualification in a relevant field.
• Strong experience in facilities management and operations.
• Proven ability to manage budgets, SLAs and vendor relationships.

Responsibilities

• Establish and maintain client relationships to ensure service excellence.
• Provide strategic direction for facilities management operations.
• Develop service delivery plans and drive continuous improvement.
• Oversee budgets, financial reporting and cost optimization.
• Ensure compliance with SLAs and regulatory requirements.
• Lead safety, quality and governance initiatives across sites.

Skills

Facilities Management

Budgeting

SLA Management

Contract & Vendor Mgmt

Maintenance Planning

SHEQ Management

Project Management

Risk Management

MS Office

Education

Grade 12 (Matric)

Tertiary qualification in Engineering/FM/PM

Job description

Duties & Responsibilities

Strategic and Operational Management

• Establish and maintain strong client relationships to ensure exceptional service delivery and customer satisfaction.
• Provide strategic direction and oversight for all facilities management operations.
• Develop and implement service delivery plans, operational improvements, and best practices.
• Ensure contractual obligations and service level agreements (SLAs) are achieved and exceeded where possible.
• Drive continuous improvement initiatives and benchmark services for efficiency and effectiveness.
• Identify opportunities for revenue growth, cost optimization, and operational excellence.

Financial Management

• Manage and control contract budgets in line with financial objectives.
• Monitor operational expenditure and ensure prudent financial management.
• Prepare, review, and submit monthly financial reports and forecasts.
• Support month-end reporting, accruals, budgeting, and financial reconciliations.
• Identify cost‑saving opportunities while maintaining service quality.
• Ensure financial compliance in accordance with company and client requirements.

Client and Stakeholder Management

• Build and maintain professional relationships with clients, landlords, contractors, suppliers, and service providers.
• Serve as the primary escalation point for service delivery issues.
• Manage customer expectations and ensure effective resolution of concerns or complaints.
• Conduct customer service reviews and identify improvement opportunities.
• Maintain regular engagement with key stakeholders to ensure alignment with operational objectives.

People Management

• Manage and support the Facilities Coordinator and any onsite service teams.
• Conduct performance management, coaching, development, and succession planning activities.
• Foster a high‑performance, customer‑focused culture.
• Manage labour relations matters in line with company policy and the Labour Relations Act (LRA).
• Ensure staff productivity, accountability, and achievement of agreed performance standards.

Contractor and Supplier Management

• Manage subcontractors and external service providers to ensure compliance with agreed standards.
• Monitor contractor performance against contractual requirements and SLAs.
• Ensure service providers comply with statutory, health and safety, and quality standards.
• Facilitate procurement and vendor performance reviews where required.

Facilities and Maintenance Management

• Oversee preventative and reactive maintenance programmes.
• Ensure building infrastructure, equipment, and facilities are maintained to required standards.
• Conduct and review technical audits.
• Assist with capital projects and facilities improvement initiatives.
• Monitor helpdesk performance and service requests to ensure SLA compliance.

SHEQ Management

• Drive compliance with Safety, Health, Environment and Quality (SHEQ) standards.
• Ensure compliance with the Occupational Health and Safety Act and company policies.
• Conduct risk assessments, inspections, audits, and incident investigations where necessary.
• Promote a culture of continuous safety awareness and compliance.
• Ensure all contractors and service providers meet SHEQ requirements.

Reporting

• Prepare accurate operational, technical, and management reports.
• Present service delivery, financial, maintenance, and compliance reports to clients and management.
• Analyze performance trends and recommend corrective actions where required.
• Maintain accurate records of operational activities and performance metrics.

Governance and Compliance

• Ensure compliance with company policies, procedures, and ethical standards.
• Adhere to ISO 9001, ISO 14001, and ISO 45001/SHEQ requirements.
• Ensure all statutory and contractual obligations are met.
• Perform any additional duties reasonably requested by management.

Skills and Competencies

• Facilities Management and Operations.
• Budgeting and Financial Management.
• Service Level Agreement (SLA) Management.
• Contract and Vendor Management.
• Preventative and Reactive Maintenance Planning.
• SHEQ Management Systems.
• Technical Auditing.
• Project Management.
• Risk Management and Compliance.
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Reporting and Data Analysis.

Qualifications

• Grade 12 (Matric).
• Relevant tertiary qualification, preferably in Engineering, Facilities Management, Property Management, Project Management, or related field.
• Valid Driver’s Licence and own reliable transport.

Experience

• 2 to 5 years' experience within Facilities Management, Engineering, Property Management, or Project Management environments.
• Experience managing technical and non‑technical teams.
• Experience managing contractors, suppliers, and client relationships.
• Proven financial management and budget control experience.
• Operational management experience within a facilities management environment.
• Knowledge of labour relations and people management practices.