Facilities Leader: Ops, Maintenance & Service Delivery

Tsebo Solutions Group; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Tsebo Solutions Group in Cape Town is seeking an experienced Facilities Manager to lead integrated facilities management across multiple site services. You will oversee technical and soft services, ensure maintenance compliance, and drive service excellence for client satisfaction.

Responsibilities include contractor coordination, budget monitoring, and continuous improvement initiatives while maintaining strong stakeholder relationships and safe working practices across all facilities functions.

Qualifications

• Grade 12 / Matric.
• Tertiary qualification in Facilities Management, Engineering, Built Environment, Property Management or Business Management preferred.
• Technical and/or soft-services qualification advantageous.

Responsibilities

• Manage daily technical and soft service delivery according to contract requirements.
• Conduct regular site inspections.
• Monitor service quality and operational performance.
• Ensure timely resolution of defects and service failures.
• Identify and implement improvement opportunities.
• Manage maintenance of building systems and infrastructure.
• Ensure completion of planned, statutory and reactive maintenance.
• Investigate recurring failures and technical risks.
• Coordinate specialist contractors and technical support.
• Support lifecycle planning and capital replacement initiatives.
• Maintain compliant PPM schedules.
• Monitor overdue maintenance activities.
• Manage work order prioritisation and SLA compliance.
• Drive backlog reduction initiatives.
• Analyse maintenance trends to improve reliability.
• Manage cleaning, hygiene, waste, landscaping and related services.
• Monitor service standards and contract compliance.
• Address service deficiencies and customer complaints.
• Ensure sufficient resources and consumables are available.
• Monitor contractor performance against agreed standards.
• Ensure all required approvals and safety documentation are in place.
• Review compliance and workmanship quality.
• Manage corrective actions and non-conformance processes.
• Escalate contractor performance issues when required.
• Manage site operational budgets.
• Monitor expenditure, PO commitments and accruals.
• Review quotations and procurement requests.
• Validate completed work before invoice processing.
• Deliver accurate budget forecasts and variance reporting.
• Identify cost-saving opportunities.
• Ensure legal and contractual compliance.
• Maintain statutory inspections and certifications.
• Support contractor safety management processes.
• Escalate hazards, incidents and compliance risks.
• Support ISO management system requirements.
• Allocate and monitor work assignments.
• Manage team performance and productivity.
• Address performance concerns in line with company procedures.
• Identify training and development requirements.
• Promote a strong safety and service culture.
• Act as primary operational facilities contact.
• Maintain strong stakeholder relationships. Attend and contribute to client meetings.
• Resolve complaints and service escalations.
• Provide regular service performance updates.

Skills

Facilities management

Leadership

Problem solving

Customer relationship management

Education

Grade 12 / Matric

Tertiary qualification in FM/Engineering/Built Environment/Property/Business

Tools

CMMS/EAMS systems

Building Management Systems (BMS)

Job description

Tsebo Solutions Group in Cape Town is seeking an experienced Facilities Manager to lead integrated facilities management across multiple site services. You will oversee technical and soft services, ensure maintenance compliance, and drive service excellence for client satisfaction.

Responsibilities include contractor coordination, budget monitoring, and continuous improvement initiatives while maintaining strong stakeholder relationships and safe working practices across all facilities functions.