Duties & Responsibilities
Contractor Coordination and Vendor Management
- Coordinate and schedule approved service providers for HVAC, electrical, plumbing, building fabric, lift, generator, UPS, cold-chain, and water system maintenance.
- Act as the primary on-site liaison between contractors, stakeholders, and the Facilities Manager.
- Monitor contractor performance against service level agreements (SLAs), preventative maintenance schedules, and contractual obligations.
- Coordinate stakeholder approvals for facilities-related projects and maintenance activities.
- Ensure contractors comply with site access requirements, operational standards, and safety procedures.
- Escalate contractor non-performance, project delays, risks, and service interruptions to the Facilities Manager.
- Coordinate after-hours contractor support for emergency maintenance and critical incidents.
Maintenance Coordination and Service Delivery
- Manage and coordinate reactive maintenance requests and preventative maintenance activities.
- Oversee maintenance work orders through the Computer‑Aided Facilities Management (CAFM) system.
- Coordinate statutory inspections and compliance maintenance requirements.
- Ensure maintenance requests are resolved within agreed service levels.
- Conduct follow‑up inspections and verify satisfactory completion of maintenance work.
- Assist with office relocations, refurbishment projects, and small works initiatives.
- Obtain quotations and support risk assessments for facilities projects.
- Identify recurring maintenance issues and recommend sustainable solutions.
Site Inspections and Facilities Monitoring
- Conduct routine inspections of facilities, infrastructure, and equipment.
- Identify maintenance defects, safety concerns, and operational risks.
- Monitor facility conditions and ensure issues are logged and addressed.
- Verify lockout/tagout procedures and permit-to-work controls are implemented where required.
- Conduct post-maintenance inspections to verify workmanship quality.
- Escalate significant infrastructure failures and risks to the Facilities Manager.
- Support audit and accreditation readiness through routine compliance inspections.
Site Inspections and Facilities Monitoring
- Conduct routine inspections of facilities, infrastructure, and equipment.
- Identify maintenance defects, safety concerns, and operational risks.
- Monitor facility conditions and ensure issues are logged and addressed.
- Verify lockout/tagout procedures and permit-to-work controls are implemented where required.
- Conduct post-maintenance inspections to verify workmanship quality.
- Escalate significant infrastructure failures and risks to the Facilities Manager.
- Support audit and accreditation readiness through routine compliance inspections.
Health, Safety and Compliance
- Support compliance with the Occupational Health and Safety Act and company safety standards.
- Monitor contractor compliance with safety procedures and permit requirements.
- Conduct contractor inductions where required.
- Verify the use of appropriate personal protective equipment (PPE).
- Coordinate fire safety inspections and ensure compliance with relevant SANS requirements.
- Coordinate Certificates of Compliance (CoCs) and electrical safety requirements.
- Participate in incident investigations and corrective action implementation.
- Report safety concerns, incidents, and near misses.
- Support SHE Committee initiatives and safety awareness programs.
Team Leadership and Coordination
- Lead, coordinate, and support General Assistants (Facilities).
- Allocate work and monitor completion against operational requirements.
- Manage attendance, leave schedules, and workforce planning.
- Provide coaching, guidance, and ongoing performance feedback.
- Contribute to performance management and development discussions.
- Identify training and development opportunities.
- Support recruitment, onboarding, and employee engagement activities.
- Promote compliance with company policies and procedures.
- Foster teamwork, accountability, and a customer-focused service culture.
Skills and Competencies
- Facilities maintenance coordination.
- Vendor and contractor management.
- Asset register management.
- Facilities administration and reporting.
- Incident and risk management.
- Microsoft Office Suite.
- CAFM systems and work order management tools.
Qualifications
- Grade 12 (Matric).
- Relevant Facilities Management, Building Services, Engineering, Property Management, or Technical qualification advantageous.
Experience
- Minimum 3-5 years' experience within Facilities Management, Building Maintenance, Property Services, or a related environment.
- Experience coordinating contractors and multiple service providers.
- Experience supervising or coordinating operational support teams.
- Exposure to healthcare, laboratory, commercial property, or corporate facilities environments advantageous.