F&B Supervisor | Waterside

The Royal Portfolio; Hoedspruit; On-site; ZAR 180,000 - 240,000; Full time

Job summary

The Royal Portfolio Waterside is seeking an experienced F&B Supervisor to lead service on the floor, ensuring guests are welcomed and attended to with courtesy and efficiency.

You will work closely with management to supervise staff, manage rosters, and uphold the group's high standards, with solid knowledge of Micros POS, Opera and Microsoft Office. Fluency in English and a passion for service excellence are essential.

Qualifications

• Diploma in Hospitality Management or Hotel School qualifications preferred

Responsibilities

• Plan, supervise and control operations with Floor Manager, Duty Managers and Lodge Manager
• Anticipate guests’ needs, respond promptly and resolve complaints
• Communicate with managers regarding guest or staff issues
• Motivate and lead staff with a positive attitude
• Manage Waiters, Bartenders and Runners for smooth floor operation
• Maintain excellent product knowledge
• Prepare weekly staff rosters when needed
• Conduct service briefings
• Ensure staff adhere to Code of Conduct and SOPs
• Monitor staff to address transgressions
• Identify training needs and provide training
• Set up for functions and bookings
• Ongoing menu and beverage training and staff testing
• Monitor staff breaks, timekeeping, attendance and appearance

Skills

F&B product knowledge

WSET qualifications

Strong organizational skills

Multitask

Excellent communication in English

Education

Diploma in Hospitality Management or Hotel School qualifications

Tools

Micros POS

Opera

Microsoft Excel

Word

PowerPoint

Outlook

Job description

The F&B Supervisor at Waterside demonstrates the highest level of courteous and efficient service, to ensure all guests feel welcome and that their needs are attended to at all times during their stay. They are knowledgeable about The Royal Portfolio properties and standards and need to ensure that they adhere to the company’s purpose which is "To give guests a complete experience and a perfect stay".

MAIN DUTIES & RESPONSIBILITIES

• Plan, supervise and control various operations, working closely with and supporting the Floor Manager, Duty Managers and Lodge Manager.

• Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.

• Constant effective communication with managers and supervisors regarding any guest or staff issues.

• Encourage and motivate staff with a positive attitude.

• Manage Waiters, Bartenders and Runners by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner.

• Maintain excellent product knowledge.

• Prepare weekly staff rosters if need be.

• Conduct service briefings.

• Ensure all staff adhere to the Company Code of Conduct and Standard Operating Procedures.

• Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediately.

• Monitor staff service levels to establish any areas that required attention or further training and provide training where required.

• Ensure the correct set up for functions and bookings for the day.

• Ongoing menu and beverage training as well as developing regular tests for staff.

• Monitor staff breaks, general time keeping, attendance and appearance.

REQUIREMENTS & QUALIFICATIONS

• Diploma in Hospitality Management or Hotel School qualifications will be given preference

• Minimum 3-5 years’ experience in a luxury hotel & restaurant environment

• A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, PowerPoint, Outlook

• Food & Beverage product knowledge

• WSET qualifications a distinct advantage

• Strong organizational skills and ability to multitask

• Ability to stay calm under pressure

• A willingness and passion to serve

• Presentable and well groomed

• Ability to work long hours, day and night, including weekends and holidays.

• Very strong ability to communicate, read and write in English is essential, additional languages are a plus

• A passion to learn, teach and drive improvement in employees

• International experience in a similar environment and international travel experience will be advantageous

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.