Villas Operations Manager | La Residence

The Royal Portfolio; Franschhoek; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

The Royal Portfolio in Franschhoek seeks a Villas Operations Manager to safeguard and elevate the guest experience across the Terrace Room, Vineyard Suites, and Franschhoek House. This senior role ensures flawless service, conducts final room and property checks, and handles special requests to uphold TRP’s standards.

You will supervise breakfast to dinner service, coordinate with housekeeping, and act as Senior Manager in the absence of the General Manager, ensuring guest satisfaction and staff

Qualifications

• 5+ years in a luxury 5* establishment.
• 3+ years Room Division experience.
• 3+ years F&B experience.
• 3+ years Housekeeping experience.
• 5+ years Hotel Management experience.

Responsibilities

• Provide a warm and professional welcome to guests.
• Ensure smooth check-in and check-out processes.
• Offer personalised concierge services and anticipate guest needs.
• Guide site inspections and escort guests around the property.
• Build and maintain strong relationships with guests.
• Conduct regular room inspections for cleanliness and readiness.
• Coordinate with housekeeping for timely room readiness and turn-down services.
• Communicate guest movements to housekeeping.
• Address any maintenance issues promptly.
• Oversee restaurant service across meals.
• Maintain knowledge of F&B services and industry trends.
• Ensure staff are punctual and dressed to TRP standards.
• Check setup and tables before service.
• Maintain cleanliness and setup of all guest areas.
• Monitor health and safety standards hotel-wide.
• Review daily occupancy, guest feedback, and maintenance reports.

Skills

English communication

Leadership

Teamwork

Customer service

Education

Diploma in Hospitality

Tools

Micros POS

Opera PMS

Microsoft Office

Job description

The Villas Operations Manager is responsible for safeguarding and elevating the guest experience across the Terrace Room, Vineyard Suites, and Franschhoek House at La Residence. As a senior management position, this role ensures that every guest encounter reflects La Residence’s promise of exceptional standards and personalised service. This includes conducting final room and property checks, ensuring all special requests and celebrations are flawlessly executed, and maintaining the highest standards in public areas.

MAIN DUTIES & RESPONSIBILITIES

• Provide a warm and professional welcome to guests upon arrival.

• Ensure smooth and efficient check-in and check-out processes.

• Offer personalised concierge services and anticipate guest needs.

• Guide site inspections and escort guests around the property.

• Build and maintain strong relationships with guests

• Conduct regular room inspections for cleanliness and readiness.

• Coordinate with housekeeping for timely room readiness and turn-down services.

• Communicate guest movements to housekeeping.

• Address any maintenance issues promptly

• Oversee breakfast, lunch, afternoon tea, and dinner services.

• Ensure the restaurant runs smoothly during all service periods.

• Maintain knowledge of the F&B services and industry trends.

• Ensure staff are punctual and dressed according to TRP uniform standards.

• Check set up and tables before service

• Maintain cleanliness and setup of all guest areas.

• Monitor health and safety standards throughout the hotel.

• Ensure decisions made prioritise company interests and guest/staff safety

• Review and manage daily reports (occupancy, guest feedback, maintenance).

• Update and manage guest profiles.

• Support Senior Duty Manager in policy implementation.

• Assist in setting and achieving short and long-term operational goals.

• Participate in and manage specific projects to enhance guest experience.

• Assist and support the Rooms Division and Food & Beverage Department.

• Act as Senior Manager and point of contact in the absence of General Managers.

REQUIREMENTS & QUALIFICATIONS

• 5 years’ Experience in a luxury 5* establishment (Required)

• 3 years’ Room Division Experience (Preferred)

• 3 years’ Food & Beverage Experience (Preferred)

• 3 years’ Housekeeping Experience (Preferred)

• 5 years’ Hotel Management Experience (Required)

• Diploma in Hospitality (Required)

• Strong English verbal and written communication skills

• International Language (Advantageous)

• Systems - Micros (POS), Opera (PMS), Microsoft Office

• Must live locally and be familiar with the restaurants, wine farms and venues in and around Franschhoek.

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.