External Sales and Service Advisor OBR

FNB South Africa; Mthatha; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading financial institution is seeking an External Sales and Service Advisor in Eastern Cape, Mthatha. This role involves delivering exceptional customer experiences, achieving sales targets, and ensuring compliance with financial regulations. Ideal candidates will have an FSCA recognized NQF Level 5 Qualification and strong relationship-building skills. Opportunities for networking and innovation are provided in a challenging and dynamic environment.

Benefits

Opportunities to network and collaborate

A challenging working environment

Opportunities to innovate

Qualifications

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or higher.
• Completed First Level Regulatory Examination.

Responsibilities

• Apply appropriate sales processes to achieve sales targets.
• Build client relationships.

Skills

Sales Process Application

Client Relationship Building

Problem Solving

Education

FSCA recognized FAIS NQF Level 5 Qualification

First Level Regulatory Examination

Job description

Overview

Job title : External Sales and Service Advisor OBR

Job Location : Eastern Cape, Mthatha

Deadline : October 05, 2025

Job Description

To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures.

Responsibilities

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

Qualifications

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

What you will have access to

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

What makes you a match

• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution. Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality.
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline management and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

Additional Requirements

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

End Date

End Date : September 29, 2025

Categories

• Customer Service jobs