External Customer Advisor

Jonsson Workwear; KwaMakhutha; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Jonsson Workwear seeks an External Customer Advisor to act as the primary contact for customers in the Amanzimtoti region. You will travel to call on customers, forge strong partnerships, and offer proactive solutions while upholding exceptional service and professionalism.

The role emphasizes building long-term customer relationships with a drive to meet and exceed customer expectations, with a focus on travel and face-to-face engagement to deliver outstanding experiences.

Qualifications

• Experience building and maintaining customer partnerships.
• Excellent interpersonal and communication skills.
• Willingness to travel regularly to visit customers.

Responsibilities

• Build and maintain strong customer partnerships.
• Connect with individuals at all levels of the customers' business.
• Proactively suggest solutions to meet customers' needs.
• Follow up and fulfil commitments.
• Travel to call on customers; Amanzimtoti as central location.

Skills

Interpersonal skills

Communication skills

Customer relationship

Job description

At Jonsson Workwear, we aim to provide a truly remarkable experience by putting each of our customers first in everything we do. Whether they step into our locations, or we meet them at theirs, we do whatever is possible to serve both our first-time and our longtime customers brilliantly.

To connect them with the best workwear solutions, our customers are supported by an External Customer Advisor. This reliable go-to is an extension of Jonsson Workwear and is responsible for building and maintaining the solid partnerships that propel our business forward.

Our team requires an experienced, high-calibre External Customer Advisor to look after our customers in the Amanzimtoti region. As the dedicated point of contact, you are presentable and professional, with exceptional interpersonal skills. You are prepared to go to great lengths to ensure our customers are served with charm, obsession and consideration.

The individual best suited to this role will be required to:

• Demonstrate the initiative and drive to forge strong customer partnerships.
• Display the intelligence and communication skills needed to connect with individuals at every level of our customers' business.
• Think big, think laterally and continually look out for new opportunities with determination and persistence.
• Understand each customers' requirements, and proactively suggest solutions that meet their needs.
• Always follow up, follow through and fulfil your commitments, always.
• Spend a substantial amount of time travelling to call on customers, with Jonsson Workwear Amanzimtoti as your central location when needed.

Ready to become a growth partner with Jonsson Workwear? We look forward to meeting you.

In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.