Executive Housekeeper

Craven Cottage CC; Gauteng; On-site; ZAR 240,000 - 320,000; Full time

Job summary

Craven Cottage CC is seeking a Housekeeping Supervisor to lead daily operations in our Gauteng hotel. You will oversee staff, scheduling, training, and performance management to ensure service standards.

The role requires attention to detail, strong communication, and the ability to collaborate with Front Office, Maintenance, and vendors. You will manage budgets, inventory, and safety compliance while maintaining guest satisfaction.

Qualifications

• National Senior Certificate (Matric) or equivalent.
• Diploma in Hospitality Management is an asset or related field.
• Minimum 2–3 years supervisory experience in housekeeping operations.
• Computer knowledge and MS Office programs.
• Able to supervise staff and monitor performance against defined standards.
• Good time management and attention to detail.
• Strong communication and teamwork abilities.

Responsibilities

• Supervise all housekeeping staff and ensure work is completed efficiently.
• Recruit, train, and develop housekeeping team members.
• Conduct regular staff appraisals and provide performance feedback.
• Schedule employees and assign duties based on occupancy forecasts.
• Maintain accurate time records for all departmental employees.
• Foster staff morale and recognise exceptional performance.
• Develop housekeeping systems, procedures, and cleaning standards.
• Conduct regular inspections of guest rooms and public areas to ensure compliance.
• Coordinate with Front Office and Maintenance on requests and issues.
• Oversee special projects including refurbishment and deep-cleaning initiatives.

Skills

Leadership

Communication

Teamwork

Time management

Problem solving

Attention to detail

Flexibility

Education

Matric / National Senior Certificate

Diploma in Hospitality Management (asset)

Tools

MS Office

Housekeeping software

Job description

Duties

Staff management

• Supervise all housekeeping staff and ensure work is completed efficiently.
• Recruit, train, and develop housekeeping team members.
• Conduct regular staff appraisals and provide performance feedback.
• Schedule employees and assign duties based on occupancy forecasts.
• Maintain accurate time records for all departmental employees.
• Assign new employees to experienced team members for mentoring.
• Foster staff morale and recognise exceptional performance.
• Manage personnel issues and disciplinary actions when policies are violated.

Operations and Quality

• Ensure cleanliness, orderliness, and appearance standards throughout the hotel.
• Develop and implement housekeeping systems, procedures, and cleaning standards.
• Conduct regular inspections of guest rooms and public areas to ensure compliance.
• Troubleshoot and promptly resolve guest complaints related to cleanliness and housekeeping services.
• Coordinate with other departments (Front Office, Maintenance) on special requests and facility issues.
• Oversee special projects including refurbishment and deep-cleaning initiatives.

Budget and Inventory

• Prepare annual housekeeping budget and manage expenses.
• Approve supply requisitions for guest supplies, cleaning materials, uniforms, and linens.
• Maintain par stock levels and coordinate inventory with Accounts and General Store.
• Manage supplier and vendor relationships to obtain competitive pricing.
• Monitor quality and quantity of supplies against budget targets.

Training and Compliance

• Organise and evaluate on-the-job training effectiveness.
• Develop and implement training programs for new and existing staff.
• Ensure compliance with occupational health and safety standards
• Maintain environmental sustainability practices in housekeeping operations.
• Keep accurate records of all housekeeping activities (schedules, stock takes, staff performance).
• Utilise housekeeping management software to optimise operations.

Lost and Found Management

• Maintain lost-and-found department and manage all lost items.
• Determine rightful owners and coordinate return of items.
• Send appropriate correspondence regarding lost-and-found matters.

Requirements

• National Senior Certificate (Matric) or equivalent.
• Diploma in Hospitality Management is an asset or other related field.
• Minimum 2 to 3 years supervisory experience in housekeeping operations within a hotel or similar hospitality environment.
• Computer knowledge and experience in MS office programs.
• Able to manage housekeeping operations and services to ensure that standards are consistently met.
• Ability to supervise staff, delegate tasks appropriately, and monitor performance against defined standards.
• Demonstrate effective time management skills, including the ability to plan schedules around occupancy and operational needs.
• Pay close attention to detail in all aspects of cleanliness, presentation, and room readiness.
• Competent computer skills, including the use of MS Office and any relevant housekeeping or property management software.
• Effective listener and communicator when dealing with guests, staff, and other departments.
• Strong teamwork and collaboration skills to work effectively with multiple stakeholders across the property.
• Able to identify problems quickly and apply practical solutions to resolve them.
• Demonstrate flexibility and adaptability in response to changing operational demands and guest requirements.
• Ability to negotiate and manage vendor and supplier relationships to ensure value and reliability.
• Strong leadership and organisational abilities.
• Sound knowledge of occupational health and safety standards applicable to housekeeping operations.
• Thorough understanding of housekeeping procedures, cleaning standards and hygiene protocols within a hospitality environment.
• Understanding of guest service expectations and be able to align housekeeping delivery with those expectations.
• Knowledge of relevant compliance and regulatory requirements governing accommodation establishments.
• Ability to plan, manage, and monitor departmental budgets and financial performance.
• Demonstrate effective communication skills, including the ability to handle conflict and give clear instructions.
• Strong attention to detail and a commitment to consistent quality assurance.