Executive Housekeeper

The Capital Hotels, Apartments & Resorts; Cape Town; On-site; ZAR 350,000 - 500,000; Full time

Job summary

The Capital Hotels, Apartments & Resorts in Cape Town seeks an Executive Housekeeper who will take full and sole responsibility for the profitable operation of the Housekeeping department, including the staff, and delivering efficient services to all guests.

Candidates should have a Matric and a Diploma in Hotel Management with 5–8 years’ experience, including 3–4 years in supervisory roles, strong leadership, and a hands-on, proactive approach to drive operational improvements.

Qualifications

• Matric and a Diploma in Hotel Management are required.
• Strong leadership and organizational skills are essential.
• Hands-on problem solving and calm under pressure are highly valued.

Responsibilities

• Executive Housekeeper will take full and sole responsibility for the profitable operation of the Housekeeping department, including staff and guest services.

Skills

Leadership

Organizational skills

Problem solving

Customer service

Communication

Teamwork

Proactive

Attention to detail

Presentable appearance

Calm under pressure

Education

Matric

Diploma in Hotel Management

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

Job Description

The Executive Housekeeper will take full and sole responsibility for the profitable operation of the Housekeeping department, including the employees, and effective and efficient services to all guests.

Minimum Requirements

• Matric
• Diploma in Hotel Management or similar
• Minimum 5 to 8 years’ experience of which at least 3 to 4 years in similar managerial/supervisory role
• Strong Operational/Technical Knowledge
• Strong Leadership abilities and organizational skills, thinks out of the box and able to drive change and look for operational efficiencies / synergies
• Hands‑on problem‑solving approach and the ability to remain calm under pressure
• Customer service driven with outstanding communication and active listening skills
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.