Executive Assistant to General Manager

Hospitality Hire; Wes-Kaap; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Hospitality Hire is seeking an Executive Assistant to support the General Manager in a busy hotel environment. You will manage the GM's diary, coordinate meetings, prepare reports, and liaise with department heads and guests to ensure smooth operations.

The ideal candidate has a 2+ year track record in senior administration within hospitality, strong organisational skills, discretion, and the ability to communicate professionally with senior managers and staff.

Qualifications

• Diploma or degree in Business Administration, Hospitality Management, Office Administration or related field.
• Minimum 2 years' experience as EA/PA in a hotel or senior admin role.
• Experience in a 4- or 5-star hotel is advantageous.

Responsibilities

• Provide comprehensive administrative and operational support to the General Manager.
• Manage the General Manager's diary, appointments, meetings and schedules.
• Coordinate internal and external meetings.
• Prepare correspondence, reports, presentations, meeting minutes and management documents.
• Monitor deadlines and follow up on action items assigned by the General Manager.
• Liaise with department heads, hotel staff, guests, suppliers and external stakeholders.
• Handle telephone calls, emails, correspondence and enquiries.
• Prepare and distribute internal communications.
• Assist with management reports, presentations and operational information.
• Support hotel projects, events, meetings, inspections and special assignments.
• Maintain accurate records and efficient filing system.
• Facilitate communication between General Manager and hotel departments.
• Represent General Manager's office professionally.

Skills

Administrative support

Diary management

Meeting coordination

Communication skills

Discretion and integrity

multitasking

Collaborative cross-department work

Education

Diploma or degree in Business Admin/Hospitality

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Minimum Requirements

• Diploma or degree in Business Administration, Hospitality Management, Office Administration or a related field


• Minimum 2 years' experience as an Executive Assistant to a General Manager, Personal Assistant, Hotel Administrator or in a similar senior administrative role


• Previous experience within a 4-star or 5-star hotel environment is highly advantageous


• Strong administrative, planning and organisational skills


• Excellent time-management and multitasking abilities


• Excellent written and verbal communication skills


• Professional and friendly disposition


• Professional appearance and excellent interpersonal skills


• High level of confidentiality, discretion and integrity


• Strong attention to detail and problem-solving ability


• Proficiency in Microsoft Office, including Word, Excel, PowerPoint and Outlook


• Ability to work independently, use initiative and meet deadlines


• Ability to communicate effectively with senior management and employees at all levels


• Comfortable working collaboratively across multiple hotel departments


• Flexibility to work within a busy and fast-paced hospitality environment

Key Responsibilities

• Provide comprehensive administrative and operational support to the General Manager


• Manage the General Manager's diary, appointments, meetings and schedules


• Coordinate internal and external meetings


• Prepare correspondence, reports, presentations, meeting minutes and management documents


• Monitor deadlines and follow up on action items and tasks delegated by the General Manager


• Liaise professionally with department heads, hotel employees, guests, suppliers and external stakeholders


• Manage telephone calls, emails, correspondence and enquiries


• Prepare and distribute internal communications


• Assist with management reports, presentations and operational information


• Support hotel projects, events, meetings, inspections and special assignments


• Assist with management initiatives as required


• Maintain accurate records and an efficient filing and document management system


• Facilitate communication between the General Manager and hotel departments


• Handle confidential hotel, guest, employee and business information with discretion


• Represent the General Manager's office professionally and courteously


• Perform other reasonable duties assigned by the General Manager

What We’re Looking For

We are looking for someone who understands that an Executive Assistant to a Hotel General Manager is more than an administrative position.

You will need to anticipate requirements, keep track of priorities, follow up on outstanding actions and ensure the General Manager has the administrative and operational support required to lead a busy hotel effectively.

The ideal candidate will be highly organised, discreet, dependable and proactive, with the confidence to communicate professionally with senior managers, employees, guests and external stakeholders.