Excavator Product Support Specialist

YAZOO Recruitment; Boksburg; Presencial; ZAR 420.000 - 680.000; Jornada completa

Descripción de la vacante

Yazoo Recruitment in Boksburg is looking for an Excavator Product Support Specialist with strong hands-on earthmoving experience, especially electrical and hydraulic systems. The role requires troubleshooting, fault finding, and at least 2 years in supervision, with licensing and a clean criminal record.

You will provide product and technical support to dealers and clients, train delegates, and contribute to service quality through field visits and problem resolution across SA.

Formación

• Qualified Mechanic – Hydraulic / Electrical (NQF4) essential.
• Engineering Certificate (NQF5) advantageous.
• Training qualification advantageous.
• Minimum 5 years’ operations experience with earthmoving equipment – electrical & hydraulic systems.
• Minimum 5 years troubleshooting and fault finding experience.
• Minimum 2 years supervisory experience.
• Electrical Excavator knowledge preferred.
• AC Drive System knowledge preferred.
• Valid license and clear criminal record with valid passport.

Responsabilidades

• Product support and technical support to Dealer Network and clients.
• Assist Dealer with technical enquiries and technical problems.
• Investigate Field Information Reports (FIR) to identify notifications.
• Determine cause of problem and submit FIR to factory for customer assistance and feedback.
• Receive and enforce service bulletin instructions to ensure compliance.
• Provide technical support (verbal and physical) to ensure continuous operations.
• Provide technical support to external customers within SA and conduct continuous monitoring of service and product quality.
• Regular site visits to advise clients and dealers of possible problems.
• Training to delegates on specialized field and assess staff on practical training.
• Feedback to Training Supervisor re progress of mechanics in practical training.
• Perform health and safety training.
• Conduct training to mechanics on technical report writing.
• Warranty claims – assist Warranty Coordinator with technical queries to judge warranty claims.
• Check FIR to ensure warranty claims are processed timeously.
• Conduct trend analysis on all warranty claims to identify possible breakdown trends.
• Parts – parts scaling on all models and assist in creating service kits for all models.

Conocimientos

Earthmoving experience

Electrical systems

Hydraulic systems

Troubleshooting

Fault-finding

Supervisory experience

Electrical Excavator knowledge

AC Drive knowledge

Driver's license

Passport

Educación

Mechanic – Hydraulic / Electrical (NQF4)

Engineering Certificate (NQF5)

Training qualification

Descripción del empleo

Excavator Product Support Specialist required inBoksburg.

We are looking for an Excavator Product Support Specialist with minimum 5 years’ operational earthmoving experience with electrical and hydraulic systems, including troubleshooting and faultfinding and 2 years’ supervisory experience.

Required to provide specialist support for all Excavator clients and to upskill all delegates through effective training.

Minimum Requirements:

• Qualified Mechanic – Hydraulic / Electrical NQF4 essential


• Engineering Certificate (NQF5) advantageous


• Training qualification advantageous


• Minimum 5 years’ operations experience required dealing with earthmoving equipment – electrical and hydraulic systems


• Minimum 5 years troubleshooting and fault finding experience required


• Minimum 2 years’ supervisory experience required


• Electrical Excavator knowledge preferred


• AC Drive System knowledge preferred


• Valid license and clear criminal record with valid passport required.

Duties and Responsibilities:

• Product support and technical support to Dealer Network and clients


• Assist Dealer with technical enquiries and technical problems


• Investigate Field Information Reports (FIR) to identify notifications


• Determine cause of problem and submit FIR to factory for customer assistance and feedback


• Receive and enforce service bulletin instructions to ensure compliance


• Provide technical support (verbal and physical) to ensure continuous operations


• Provide technical support to external customers within SA and conduct continuous monitoring of service and product quality


• Regular site visits to advise clients and dealers of possible problems


• Training to delegates on specialized field and assess staff on practical training


• Feedback to Training Supervisor re progress of mechanics in practical training


• Perform health and safety training


• Conduct training to mechanics on technical report writing


• Warranty claims – assist Warranty Coordinator with technical queries to judge warranty claims


• Check FIR to ensure warranty claims are processed timeously


• Conduct trend analysis on all warranty claims to identify possible breakdown trends


• Parts – parts scaling on all models and assist in creating service kits for all models