After Sales Technical And Admin Support - Pietermaritzburg

HC Recruit; Pietermaritzburg; On-site; ZAR 250,000 - 350,000; Full time

Job summary

HC Recruit advertises an After Sales Technical and Admin Support role based in Pietermaritzburg. The incumbent provides specialized agronomic and technical counsel to regional distributors and agents, leveraging deep crop and engine expertise to maximize product value.

The role focuses on managing technical inquiries, supporting product launches, distributing service documentation, coordinating training, and overseeing warranty administration along with parts returns and repair time

Qualifications

• Matric (Grade 12) or equivalent qualification.
• Minimum 5 years of technical experience in the outdoor power products industry.
• Valid Code B driver's licence with a clean credit record for corporate vehicle financing.
• Fully bilingual in English and Afrikaans with excellent verbal and written communication skills.
• Deep technical understanding and competency in repairing both 2-stroke and 4-stroke engines.
• Experience in diagnostic fault-finding, servicing, maintenance, and repairs across mechanical and electrical systems.
• High proficiency in Microsoft Office Suite and IT systems.

Responsibilities

• Manage all levels of technical inquiries, providing support to dealers and end-users.
• Collaborate with the Service Manager to transfer knowledge, support new product launches, and recommend spare parts.
• Circulate Service Bulletins (SBs) and Workshop Manuals (WMs) to stakeholders.
• Work with Training and Service Managers to develop and deliver multi-level training programs.
• Oversee warranty administration via Web Warranty and manage product returns and teardown analyses.
• Maintain and update flat-rate time charts to optimize repair times.

Skills

English

Afrikaans

Communication

Education

Matric/Grade 12

Tools

Microsoft Office

Job description

DBN000387 - After Sales Technical and Admin Support - Pietermaritzburg

To provide specialized agronomic and technical counsel to regional distributors and agents, leveraging deep crop expertise and strategic partnerships to maximize product value

Required Qualifications & Experience

1. Matric (Grade 12) or an equivalent qualification.


2. Minimum of 5 years of technical experience within the outdoor power products industry.


3. Licensing & Travel: Valid Code B driver's licence. Must possess a clean credit record (required for corporate vehicle financing).


4. Fully bilingual in English and Afrikaans, with excellent verbal and written communication skills.


5. Deep technical understanding and proven competency in repairing both 2-stroke and 4-stroke engines.


6. Comprehensive experience in diagnostic fault-finding, servicing, maintenance, and repairs across both mechanical and electrical systems.


7. High proficiency in Microsoft Office Suite alongside a strong general command of IT systems.

Technical Competencies & Experience

1. Manage all levels of technical inquiries, providing comprehensive support to both dealers and end-users.


2. Partner with the Service Manager to facilitate knowledge transfer, deliver technical support for new product launches, and recommend essential spare parts.


3. Circulate critical technical documentation- including Service Bulletins (SBs) and Workshop Manuals (WMs)- to relevant internal and external stakeholders.


4. Collaborate with the Training and Service Managers to develop and deliver multi-level training programs as required.


5. Oversee warranty administration via Web Warranty, manage product returns, and coordinate the teardown and analysis of returned units.


6. Maintain and update flat-rate time charts to optimize standard operating times for product repairs.

Behavioural Competencies

1. Communication: Strong interpersonal and communication skills, with the ability to maintain composure and performance in a fast-paced, high-pressure environment.


2. Administration: Excellent organizational and administrative skills, complimented by a professional telephonic manner.


3. Stakeholder Relations: Proven ability to manage customer relations effectively while maintaining strong, collaborative internal staff relationships.


4. Industry Knowledge: In-depth knowledge of outdoor power products, specifically forest and garden equipment.


5. Execution: A self‑motivated, proactive approach with a sense of urgency to meet deadlines and drive impactful results.


6. Quality Assurance: High level of precision, thoroughness, and attention to detail in all tasks.


7. Mobility: Flexibility regarding working hours and a willingness to travel extensively as required.


8. Technical Competency: Comprehensive technical expertise in two-stroke and four-stroke engines, including advanced diagnostics, mechanical/electrical fault-finding, servicing, and repairs.